Application Support Analyst

Application Support Analyst Miejsce pracy: Warszawa Technologies we use Expected Kibana Linux Optional Bash Python Operating system Linux About the project As an On-Call Application Support Engineer, your primary responsibility is to ensure the smooth operation and availability of critical applications and systems. You will be responsible for monitoring, troubleshooting, and maintaining various components of the application infrastructure, collaborating with cross-functional teams to handle incidents, and participating in release management activities. Your expertise in basic Linux and cloud administration will be main in your role Your responsibilities Monitor the health and performance of critical applications and systems using Kibana and other monitoring tools. Respond promptly to alerts and incidents during on-call shifts to ensure minimal downtime and disruptions. Diagnose and resolve application-related issues efficiently, escalating complex problems when necessary. Execute and troubleshoot issues with the jobs for continuous integration and deployment. Maintain and improve automated deployment pipelines to enhance efficiency and reliability. Perform routine network application health checks to identify and resolve connectivity or performance issues. Execution and monitoring of application releases to production environments. Utilize Kibana to create and analyze dashboards, logs, and watchers for proactive issue identification and performance optimization. Utilize your knowledge of basic Linux commands to assist in troubleshooting and maintaining application servers. Work with cloud resources to ensure application scalability and resilience. Maintain clear and up-to-date documentation for procedures, configurations, and incident resolutions. Collaborate with team members to share knowledge and best practices. Collaborate with network and infrastructure teams to ensure optimal network performance. Our requirements Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Minimum 3 years relevant experience in application support, monitoring, and troubleshooting. Proficiency in using Kibana for log analysis and monitoring. Knowledge of basic network protocols and health checks. Experience with production release processes and coordination. Familiarity with Linux and cloud computing environments. Excellent problem-solving skills and the ability to work well under pressure. Strong communication and collaboration skills to work effectively with cross-functional teams. Availability for on-call shifts as required. Advanced knowledge of English, written and verbal (C1 - C2) and Intermediate knowledge of Polish, written and verbal (B1-B2) This role requires a proactive and adaptable individual who can respond to critical incidents effectively and contribute to the overall stability and performance of the application environment. Optional Certification in relevant technologies Hands-on experience with Git (branching, merging, reviewing commits) Scripting or programming skills (e.g., Bash, Python) for automation tasks. Knowledge of DevOps practices and principles. What we offer working in a global environment with international market-focused projects using English language on daily base private medical care onboarding training in first days of work – you will get to know our company better training for employees: with us you will develop your professional and personal potential lunch pass/Pluxee multisport cards at preferential prices possibility to join a group UNUM life insurance fresh fruits every Wednesday and delicious coffee from Praska Palarnia every day Benefits sharing the costs of sports activities private medical care life insurance Lunch Pass GLOBALTECH POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our DevOps team ensures that our development teams can deliver high-quality software rapidly and reliably through sophisticated automation and pipeline engineering. We are driven by our passion for continuous improvement and automation excellence. As a DevOps Engineer on our team, you'll be responsible for building the automation backbone that enables our development teams to focus on innovation while maintaining the highest standards of quality and security in our payment processing systems. Our CI/CD infrastructure processes hundreds of deployments daily across multiple environments, supporting a microservices architecture that handles millions of transactions. You'll work with cutting-edge automation technologies and contribute to building resilient, scalable deployment pipelines that meet the demanding requirements of the global payments industry. Global Payments is committed to Diversity, Equity, and Inclusion (DEI). As "Champions of Inclusion," we are fully committed and focused on creating a better tomorrow in the communities in which we live and work. Diversity is integral to our culture, and we are passionate about building and sustaining an inclusive and equitable working and learning environment. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.