Application Support Analyst @ GFT Poland

1 dzień temu

Warsaw, Polska GFT Poland Pełny etat

- 3+ years of proven experience in technical support, customer service, or a related role
- University background oriented to financial/business/IT
- Proven Experience in Atlassian Tools e.g. Jira, Confluence;
- Ability to analyze data and generate meaningful insights to drive performance improvements.
- Basic knowledge in SQL, Bigdata, spark & cloud environments.
- Knowledge of Excel at a medium user level
- English (at least B2+), Spanish nice to have
- Ability to use technical & business knowledge to provide solutions to complex issues in a timely and efficient manner
- Attention to details
- Ability to complete duties under minimal supervision
- Aptitude for understanding global business consideration when implementing new business systems.
- Ability to work with business users from various geographical location
- Strong teamwork and communication skills
- Good time management to support different projects in parallel

- Experience working in complex environments
- Open to new technologies and knowledge
- Open to work in shifts

- Kanban methodology
- Software development projects. Software development life cycle (HP ALM,..).

We offer:

- B2B contract
- Hybrid work in Warszawa
- Working in a highly experienced and dedicated team
- Social events

,(Collaborating with cross-functional teams (L3), such as developers or product managers, to escalate and resolve complex issues, Mentoring Junior team members, L1-L2 support for incidents, problems and service request., Working on ticket resolution within SLA assigned to 2nd line - identifying, troubleshooting, and resolving technical issues faced by operators or their clients, Working with various teams (including 3rd party) to resolve incidents and implement changes, Investigating and understanding impact of work product and potential risks, Documenting your solutions in tools: JIRA, Confluence, ALM…, Analysing and proposing solution to business/system problems) Requirements: SQL, Excel, communication skills, Microsoft, SDLC, Atlassian, Jira, Confluence, Kanban, Cloud, Spark, Software Development Life Cycle, ALM Additionally: Sport subscription, Training budget, Private healthcare, Lunch card, International projects, Free coffee, Shower, Free beverages.

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