Danish or Norwegian Travel agent for Scandinavian Airline

2 tygodni temu

Warsaw, Polska Nordic Jobs Worldwide Pełny etat

Description: Do you want to work in the airline industry and support passengers with their travel needs? Our client is looking for Danish or Norwegian-speaking Customer Service Advisors to join their team in Warsaw

Join the team and provide outstanding customer service for a leading Nordic airline. You'll receive comprehensive training and a relocation package to support your move to Poland. After 6–9 months of office-based work, you'll have the option to switch to a hybrid model.

About the company

Our partner is a global leader in the customer service industry, delivering exceptional experiences for over 750 leading and digital-first brands. With 170,000 associates worldwide, they provide innovative customer service solutions and seamless customer experiences.

What will you do?

- Perform inbound calls and chats in Danish or Norwegian

- Advise partners on flights, products, prices, fares, rules, and online services

- Change reservations (time and destination) and update personal data

- Handle special service requests (wheelchairs, animals, special assistance)

- Manage ticket cancellations and refunds

- Assist customers with airline ticket purchases and payment methods

- Support passengers with travel difficulties

Candidate profile

- Danish/Norwegian proficiency at C1 level (spoken and written)

- English at B2 level

- Excellent technical skills (MS Office, internet browsers, general computer skills)

- Positive attitude and strong communication skills

- Prior experience in customer service and CRM tools is an advantage

Employer offers

- Work for the largest Nordic 5-star airline

- Full-time employment contract: initial 3-month probation, extension based on performance

- Paid 2-month training (Mon–Fri, 08:00–16:30)

- Shift work: Monday–Friday (07:00–19:00), weekends (09:00–18:00) with two weekends per month

- Salary: From 9,750 PLN gross (2278 EUR)

- Private medical care (Luxmed)

- Group insurance, sports and leisure program

- Coaching and mentoring to enhance your skills

- Training and development opportunities

- Relocation package provided

- Multinational work environment with social events and celebrations

About Warsaw

Live and work in Poland’s vibrant capital city, where historical charm meets modern living. Warsaw offers a rich cultural scene, affordable living, and a dynamic international community. Enjoy a high quality of life while growing your career in a central European hub.

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic –speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.

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