Service Delivery Specialist

18 godzin temu


Gdańsk, Polska Arla Global Shared Services Sp. z o.o. Pełny etat

Join our Intelligent Automation & Data Lakehouse team within IT Services - Application Services, and be part of an international community across Denmark, Poland, and the UK Our team is dedicated to safeguarding the stability and performance of applications within the Intelligent Automation and Data Lakehouse landscape. A key part of our mission is collaborating with both internal and external support teams to ensure we meet SLAs and adapt to evolving business needs.

As a Service Delivery Specialist for Data Analytics, you’ll be the bridge between the business, IT project teams, and support teams, fostering strong partnerships and acting as their trusted advisor and go-to contact.

How you will make an impact:

You will make an impact by actively contributing to and supporting the following areas:

- Maintaining a good overview of support capabilities and adapting the support model as needed in the Data Foundation area.

- Ensure that information in tickets (Demands, Incidents, or Change Requests) is correct.

- Ensure that HOTO (Hand Over Take Over) processes are followed and documentation is available to enable the support team.

- Ensure that the support team for your areas is performing according to Arla standards when solving incidents and service requests.

- Support our Business and IT colleagues as an escalation point for support and enhancements.

- Facilitating collaboration with Agile Release Trains and subsequent transition to IT Operations is essential in ensuring a seamless and successful handover of solutions.

As a team, we support Europe’s second-largest dairy cooperative, delivering IT solutions that drive a wide range of products and support the farmers who own Arla Foods. By joining us, you’ll play a key role in making a real impact across the organization and supporting colleagues near and far. Be part of our journey to shape the future of dairy



  • Gdańsk, Pomerania, Polska Arla Global Shared Services Sp. z o.o. Pełny etat

    Job DescriptionAs an Application Delivery Specialist for Data Analytics, you will act as a bridge between the business, IT project teams, and support teams, fostering strong partnerships and serving as their trusted advisor and go-to contact.Key responsibilities include maintaining a good overview of support capabilities and adapting the support model as...

  • Service Deliver Manager

    18 godzin temu


    Gdańsk, Polska B2B.net S.A Pełny etat

    In this role you will work in partnership with Network Service Operations, Incident/Problem Management, other IT Delivery groups and vendors to deliver a service aspiring for operational excellence. You will work to continually improve Network services delivery and vital processes in conjunction with the Network Functional leadership...

  • PMO Specialist

    18 godzin temu


    Gdańsk, Polska B2B.net S.A Pełny etat

    PMO SpecialistYour responsibilities PMO Specialist - be the bridge between Execution Leaders and Project Portfolio Management and a key enabler for the successful execution of Projects, Programmes, and Agile Release Trains. Our requirements Experience:•Finance (Actuals,...


  • Gdańsk, Pomerania, Polska Randstad Pełny etat

    Randstad is bringing its people-first spirit to Tricity with a brand-new Shared Service Centre, where logistics excellence meets teamwork and genuine room to grow.Job Description:We are looking for an Air&sea Specialist (Back Office) to join our team on this exciting journey. As a key member of our logistics team, you will be responsible for ensuring the...

  • air&sea specialist

    18 godzin temu


    gdańsk, Polska Randstad Pełny etat

    A renowned Scandinavian logistics company is bringing its people-first spirit to Tricity with a brand-new Shared Service Centre. This is where logistics excellence meets coffee chats, teamwork, and genuine room to grow.That's why we’re looking for a Air&sea Specialist (Back Office) to join that journey! If you’re up for working internationally,...


  • Gdańsk, Pomerania, Polska Patrique Mercier Recruitment Nordic Pełny etat

    Patrique Mercier Recruitment Nordic is seeking a highly skilled and motivated individual to fill the role of Polish Customer Support Representative in Greece. This exciting opportunity offers a chance to join a dynamic team and contribute to delivering exceptional customer experiences.As a Customer Support Specialist, you will be responsible for providing...


  • Gdańsk, Polska HAYS Pełny etat

    OTC Specialist with FinnishGdańskNR REF.: 1190475For one of our clients, a global and fast-growing Shared Service Center located in Gdańsk, we are looking for candidates who speak Finnish and want to develop their skills in an international environment.KEY TASKS AND RESPONSIBILITIES: Manage and process invoices. Provide exceptional customer service related...


  • Gdańsk, Pomerania, Polska Randstad Pełny etat

    A renowned Scandinavian logistics company is bringing its innovative spirit to the Tricity area with a cutting-edge Shared Service Centre. As a Collections Specialist, you will be at the forefront of driving operational excellence and customer satisfaction.Key Responsibilities:Process financial transactions with precision and attention to detailBUILD strong...


  • Gdańsk, Pomerania, Polska emagine Polska Pełny etat

    Job Overview:We are seeking an experienced IT Network Support Specialist to join our team at emagine Polska. The successful candidate will be responsible for providing second-level support for complex enterprise networks, ensuring the availability and reliability of data, voice, and contact center services.Key Responsibilities:Incident management:...


  • Gdańsk, Pomerania, Polska Randstad Pełny etat

    Company OverviewRandstad is a renowned Scandinavian logistics company that values its people-first spirit. We are bringing this approach to Tricity with a brand-new Shared Service Centre, where logistics excellence meets teamwork and genuine room to grow.Job DescriptionWe are seeking a Specialist AP Accountant to join our team. As a financial expert, you...


  • Gdańsk, Pomerania, Polska emagine Polska Pełny etat

    About the RoleWe are seeking a highly skilled and experienced Senior Business Solutions Specialist to join our team at emagine Polska.Key ResponsibilitiesThe successful candidate will be responsible for:Transforming ProjectsProviding strong transformational project background, with expertise in creating small user stories and enabling regular releases using...


  • Gdańsk, Pomerania, Polska HAYS POLAND Sp. z o.o. Pełny etat

    Company OverviewHays Poland Sp. z o.o., a leading employment agency, partners with Japanese technology companies to provide shared service center solutions.Our client operates globally, implementing innovative office solutions and promoting sustainable development.About the RoleThis is an exciting opportunity for an Employee Assistance Specialist to join our...


  • Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etat

    About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...


  • Gdańsk, Pomerania, Polska Devire Pełny etat

    OverviewDevire Outsourcing IT is a unique partnership between self-employed IT specialists and leading IT companies. Our collaboration brings innovative solutions and the latest technology to the market.Remote OpportunityWe offer a competitive hourly rate of 140-170 PLN through our B2B contract via Devire. This agreement ensures 100% remote work with...

  • IT Operation Specialist

    18 godzin temu


    Gdańsk, Polska emagine Sp. Z o.o. Pełny etat

    Project information: Industry:  Banking Rate:  up to 115 pln netto/h + VAT Contract:  B2B Location:  hybrid in Gdańsk or Gdynia (1 day per week in the office) Detailed description of work task to be carried out: We are looking for a IT-operation specialist to take part of a maintenance unit for our Loan IQ application. This is an opportunity to work...


  • Gdańsk, Pomerania, Polska AirHelp Services Poland Sp. z o.o. Pełny etat

    At AirHelp, we're dedicated to making the world of travel more enjoyable. As a Junior Operations Specialist in Customer Support, you'll be part of a global team that's passionate about helping air passengers resolve issues with their flights.Our mission is clear: provide a stress-free experience for all travelers. We've assisted over 2.5 million passengers...


  • Gdańsk, Pomerania, Polska HAYS POLAND Sp. z o.o. Pełny etat

    Job DescriptionThe People Services Specialist plays a vital role in administering processes and executing administrative tasks to support employee lifecycle activities and respond to HR queries.This role contributes to creating an outstanding employee experience by providing exceptional service and support to employees and managers.


  • Gdańsk, Trójmiasto, Polska DCG Pełny etat

    As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:Application Support...

  • Data Platform Specialist

    3 godzin temu


    Gdańsk, Pomerania, Polska emagine Sp. Z o.o. Pełny etat

    Job OverviewAs a Senior IT Analyst, you will be part of our team at emagine Sp. Z o.o., where we are building and rebuilding data platforms for the banking industry. Your role will involve working closely with stakeholders to understand business needs and deliver high-quality IT solutions.About the Role:This is a hybrid position, with 2 days per week spent...


  • Gdańsk, Polska Jit Team Pełny etat

    About the RoleWe are seeking an experienced Data Architect and Integration Specialist to join our team as a Data and Integration Architect. In this role, you will provide strategic and technical support for data and integration transformation initiatives within the Information & Investigation Solutions service domain.Key ResponsibilitiesLeverage deep...