Account Management Lead

2 tygodni temu

Warszawa, Polska Ovoko Pełny etat

UNICORN IN THE MAKING: our story

Ovoko is one of the fastest-growing e-commerce startups in Europe. We represent 5000+ scrapyard owners, car parts sellers and auto dismantlers, offering them an efficient and convenient way to serve an international audience. In our mission to make the internet a better place for the automotive aftermarket, we actively search for new ways to elevate the online experience for our partners and customers alike. This attitude drives a growing demand for talented and ambitious professionals who would help us tackle every new challenge with confidence.

ABOUT THE ROLE

We are looking for an experienced Head of Account Management to lead and scale our international Account Management organization. In this role, you will take ownership of our existing business portfolio and ensure high engagement, retention, and growth of suppliers across multiple markets. You will build scalable processes, work closely with cross-functional partners, and develop a high-performing team that drives measurable commercial impact.

IN THIS ROLE, YOU WILL

- Grow and develop your team of Account Managers across multiple international markets;

- Partner with internal cross-functional stakeholders (Product, Support, Sales, Shipping) to ensure communications are relevant, personalized, and on-brand;

- Create a scalable scrapyard engagement model - we want to keep scrapyards engaged without having to scale the Account Management headcount linearly;

- Working hand in hand with Sales Ops and Product Marketing Manager create and implement the supplier lifecycle strategy.

WHAT WE'RE LOOKING FOR

- 5+ years in Account Management, Customer Success, or similar roles.

- 3+ years of people management experience in a fast-paced environment.

- Strong background in marketplaces or SaaS is a major plus.

- Proven experience managing and expanding a business portfolio through a team.

- Excellent stakeholder management and cross-functional communication skills.

- High sense of urgency

- Fluent in English

PERKS AND BENEFITS

- B2B Contract;

- Learning budget for your personal and professional growth;

- Employee stock option plan;

- Multisport card;

- Flat organizational structure and a real opportunity to shape the “big picture”;

- Close collaboration with talented, ambitious and cool colleagues;

- Flexible working hours with remote work opportunities.

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