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Healthcare IT Integration Specialist

1 tydzień temu

Warszawa, Mazovia, Polska Alcon MX Pełny etat

At Alcon MX, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care.

Job Description

This role involves solving technical problems on medical networks, assisting commercial teams with sales processes, and presenting in front of technical and non-technical leaders. The AVS Digital Architect is responsible for driving connectivity for ALCON AVS products as well as legacy Alcon Medical Devices.

The AVS Digital Architect will perform integrations with our customers and their EHR vendors, involving general networking (TCP/IP), DICOM, HL7, FHIR, and all related networking. They will also assist with troubleshooting any connectivity concerns for all network-capable medical equipment.

Duties and Responsibilities:

  • Ensure timely installation of AVS installs
  • Drive connectivity on all Alcon hardware and software product lines
  • Track time of installation of Alcon AVS products customers
  • Own regional integration process
  • Define data flow map for customer integrations
  • Complete project installation phases in a timely manner
  • Follow proper documentation after each task
  • Respond to monitoring alerts indicating offline devices
  • Occasionally teach DICOM & networking classes
  • Perform STP Testing
  • Maintain professional communications when interacting with internal and external customers
  • Engage other Alcon teams to address customer issues
  • Proactively identify process improvements
  • Create presentations for customers and/or Alcon leadership
  • Backfill other roles on the team as needed
  • Remain current on industry trends
  • Act with urgency when a medical device is down

Requirements:

  • 3+ years of experience in Healthcare or Medical industry
  • 2+ years experience with DICOM and/or HL7
  • Fluency in local language as well as English (global meetings are conducted in English)
  • Excellent verbal, written, and communication skills
  • Excellent customer service skills
  • Excellent troubleshooting skills
  • Able to explain difficult concepts to a wide audience
  • Experience in troubleshooting networks and general IT issues
  • Some level of travel to attend regional leadership meetings, customer visits, and conferences
  • Ability to lift network equipment weighing up to 14 kg
  • Ability to work remote as needed
  • Proficiency with Microsoft Office tools including Excel, Powerpoint, and Outlook
  • Scheduling flexibility
  • Ability to manage customer satisfaction and contractual commitments
  • Experience configuring multiple firewall platforms, routers, and VPN Appliances