Product Support Specialist

2 dni temu


Białystok, Podlasie, Polska Swivl Pełny etat
About the Role

We are seeking a highly skilled and motivated Junior Product Support Specialist to join our team in Poland. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities
  • Assist customers with technical issues via phone, chat, and email
  • Partner with the team to share best practices and find solutions
  • Maintain customer knowledge base and internal procedures
  • Act as a proactive user of our products and provide training and onboarding to new customers
Requirements
  • English language proficiency (C1 level)
  • Availability to work remotely in shifts between 4 PM to 1 AM CEST Time
  • Superb communication skills and ability to work independently
  • Interest in innovative technologies and customer satisfaction
What We Offer
  • Flexible management and continuous professional development
  • Good compensation package and benefits
  • Communication with native speakers and team parties
Recruitment Process

The recruitment process consists of 3 stages: HR Interview, Interview with a team, and Final interview.



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