Aktualne oferty pracy związane z IT Infrastructure Operations Manager - Warszawa, Mazovia - TN Poland
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IT Infrastructure Operations Manager
1 tydzień temu
Job Overview
We are seeking a Cloud Platform Administrator to join our team in Warsaw. As a key member of our Managed Services team, you will be responsible for ensuring the smooth operation of our cloud systems and environments.
Your primary focus will be on delivering exceptional customer service using a customer-first and continuous improvement mindset. You will work closely with our clients to understand their needs and deliver high-quality support and services.
Key responsibilities include:
- Providing hands-on administration and maintenance of SAS Enterprise software and solutions.
- Supporting global PSD/Partner delivered batch jobs and automations.
- Managing day-to-day work through SAS Cloud ticketing systems.
- Using IT Service Management best practices for change, incident, and problem management.
- Creating and maintaining service documentation.
- Configuring, managing, and monitoring mid-tier software.
- Managing container-based applications deployed in cloud container services.
- Developing tools and software to manage SAS and third-party software.
- Diagnosing and resolving system problems.
- Working with external customers and internal teams.
Your success in this role will be measured by your ability to deliver exceptional customer service, meet service level agreements, and contribute to the growth and development of our cloud infrastructure.
