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IT Operations Process Owner

7 dni temu

Warszawa, Mazovia, Polska JTI Pełny etat

Job Overview

The Infrastructure and Operations (I&O) Processes Product Owner will be responsible for driving continuous improvements, prioritizing, and optimizing IT infrastructure and operations processes to enhance efficiency, reliability, and scalability. This role involves collaborating with stakeholders to align IT Service Management (ITSM) processes with business objectives, managing product backlogs, and driving continuous improvement in key areas such as Hardware Asset Management, Incident Management, and Problem Management.

Key Responsibilities:

  • Oversee ITSM practices, focusing on Hardware Asset Management, Incident Management, and Problem Management, Service Catalog
  • Own and optimize Hardware Asset Management, Incident Management, and Problem Management processes in Service Now
  • Lead efforts to standardize, document, and improve IT operations workflows
  • Maintain documentation for IT processes, policies, and procedures according to the established governance approach
  • Drive continuous improvement in IT operations and processes
  • Stay updated on industry best practices and advancements in IT operations

About JTI

JTI is an equal-opportunity employer committed to creating a diverse and inclusive work environment. If you need any specific support, alternative formats, or have other access requirements, please let us know.