Operational Supervisor

3 tygodni temu


Warszawa, Mazovia, Polska Just Eat Takeaway Pełny etat
Job Title: Live Operations Supervisor

Job Summary:

As a Live Operations Supervisor at Just Eat Takeaway, you will be responsible for leading a team of agents in resolving complex issues and ensuring seamless delivery operations. This role requires strong coaching, analytical, and communication skills, with a focus on process improvement and team collaboration.

Key Responsibilities:

  • Recruit, lead, appraise, and coach agents to achieve performance goals;
  • Conduct regular performance reviews and provide constructive feedback;
  • Help agents resolve complex situations and improve processes;
  • Monitor team performance and adjust strategies as needed;
  • Collaborate with stakeholders to implement process improvements;
  • Consult with other supervisors and international teams;
  • Lead internal projects and initiatives.

Requirements:

  • Strong coaching and leadership skills;
  • Analytical and problem-solving abilities;
  • Excellent communication and interpersonal skills;
  • Experience in a managerial role, preferably in an operational environment;
  • Proficiency in English and additional language skills a plus;
  • Previous experience in Customer Service or Live Operations a plus.

What We Offer:

  • A dynamic and challenging work environment;
  • Opportunities for professional growth and development;
  • A competitive salary and benefits package;
  • A hybrid working model with flexible working hours;
  • A strong focus on work-life balance and employee well-being;
  • Ongoing training and development opportunities.

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