Operational Supervisor
3 tygodni temu
Job Summary:
As a Live Operations Supervisor at Just Eat Takeaway, you will be responsible for leading a team of agents in resolving complex issues and ensuring seamless delivery operations. This role requires strong coaching, analytical, and communication skills, with a focus on process improvement and team collaboration.
Key Responsibilities:
- Recruit, lead, appraise, and coach agents to achieve performance goals;
- Conduct regular performance reviews and provide constructive feedback;
- Help agents resolve complex situations and improve processes;
- Monitor team performance and adjust strategies as needed;
- Collaborate with stakeholders to implement process improvements;
- Consult with other supervisors and international teams;
- Lead internal projects and initiatives.
Requirements:
- Strong coaching and leadership skills;
- Analytical and problem-solving abilities;
- Excellent communication and interpersonal skills;
- Experience in a managerial role, preferably in an operational environment;
- Proficiency in English and additional language skills a plus;
- Previous experience in Customer Service or Live Operations a plus.
What We Offer:
- A dynamic and challenging work environment;
- Opportunities for professional growth and development;
- A competitive salary and benefits package;
- A hybrid working model with flexible working hours;
- A strong focus on work-life balance and employee well-being;
- Ongoing training and development opportunities.
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