English Speaking Customer Care Representative

4 dni temu


Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

Job Description

We are seeking a skilled Senior Process Associate to join our EMEA team. As a key member of our Customer Care Services, you will be responsible for delivering exceptional customer experience and administrative support to our Technical Service Organization.

Key Responsibilities

  • Deliver outstanding customer service through timely response to inquiries, resolving service requests, and ensuring customer satisfaction.
  • Manage order processing from receipt to completion, maintaining accurate data in SAP/Service Max.
  • Develop and deliver analytical reports to support key stakeholders.
  • Ensure system administration tasks are completed accurately and efficiently.
  • Participate in ongoing training and professional development.

Qualifications and Requirements

  • Bachelor's degree in a relevant field.
  • Strong communication and stakeholder management skills.
  • Excellent analytical and organizational skills, with fluency in spoken and written English and Spanish (other European languages an asset).
  • Proficiency in Microsoft Office, especially Outlook and Excel.

What We Offer

  • A competitive salary package.
  • Stable employment contract.
  • Ongoing training and development opportunities.
  • Benefits including insurance, Multisport, and additional vacation days.


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