Senior Data Center Operations Manager

1 dzień temu

Warszawa, Mazovia, Polska IGT Pełny etat

Company Overview:

IGT is a leading global gaming company, committed to delivering responsible and entertaining gaming experiences for players across all channels.

Job Description:

We are seeking an experienced Senior Data Center Operations Manager to oversee the management of our computer operations department. The successful candidate will be responsible for team management, budgeting, disaster recovery, capacity planning, hardware/software maintenance, incident, problem, change and security management. This role will also involve enforcing all policies and procedures designed to meet established goals and objectives according to the Service Level Agreement (SLA).

Responsibilities:

  • Manage a team of 15+ Computer Operators and System Analysts, supervising and providing service of the systems operations for Company customers to assure compliance with established schedules and objectives.
  • Coordinate and control workforce utilization and timely, cost-effective scheduling of resources in support of services.
  • Improve the qualifications of the operations staff by preparing and conducting internal trainings, organizing external trainings.
  • Design, develop, adjust and administer procedures for Computer Operations.
  • Evaluate, review and recommend Computer Operations personnel for promotions, changes in duty, transfers, salary changes, performance reviews, termination and recruitments.
  • Secure comfortable working conditions for the operations personnel in accordance with local law.
  • Perform the role of Facilities Manager for Data Center.
  • Supervise the secure installation and/or changes of hardware, system operating software, application software, network software/hardware and other products.
  • Coordinate the repairs and maintenance of all the Data Center equipment. Interface with all maintenance vendors; review and maintain all system /network / facilities maintenance contracts.
  • Perform the role of Security Manager and Business Continuity Manager, maintaining all external accreditations. Ensure secure data transfer and collection.

Requirements:

  • University degree in a computer-related discipline and preferable experience in Computer Operations or IT support team.
  • Experience (min. 2-4 years) in team management.
  • Demonstrate high flexibility and good communication in English.
  • Strong verbal and written communication skills.
  • Effective technical writing skills.
  • Self-motivated, demonstrates initiative.
  • Stress resistance and ability to perform under pressure.
  • Able to balance priorities amongst all stakeholders.
  • Advanced knowledge of IT best practices and associated tools related to Incident, Change, Release, Audit, and Problem Management.
  • Knowledge of ITIL practices and standards.
  • Knowledge of information security management system ISMS and ISO-27001, SOC standards.

Salary Information:

The estimated annual salary for this position is $120,000-$180,000, depending on experience and qualifications.

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