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IT Portfolio Manager

1 tydzień temu

Kraków, Lesser Poland TN Poland Pełny etat
Role Summary

The Service Management Lead is responsible for delivering high-quality IT services to the HR domain. This includes designing, implementing, and managing a portfolio of IT solutions/applications and associated services. The ideal candidate will have experience in IT service management and excellent leadership and collaboration skills.

Main Responsibilities:

  1. Deliver high-quality IT services to the HR domain.
  2. Design, implement, and manage a portfolio of IT solutions/applications and associated services.
  3. Manage strategic development of application service portfolio considering IT guidelines, architectural design, and business orientation.
  4. Execute the IT solution/service delivery utilizing internal IT delivery units and IT operations team members as well as external 3rd party IT service suppliers in a 'core and flex model' as advised.
  5. Review Service Level Agreements (SLAs) and corresponding service monitoring & controlling metrics to identify rightsizing opportunities.
  6. Collaborate with other IT Teams & Domains, as well as Architecture & Innovations to take advantage of and implement new, disruptive technologies.
  7. Responsible for sizing, staffing and managing of the product teams (application managers, solution architects, business analysts, etc.).
  8. Define and maintain product team processes.
  9. Accountable for the performance of product teams.
  10. Evaluate new demands and proactively promote application portfolio strategy towards business.
  11. Build and maintain business relationships with stakeholders, aligning drivers and objectives.

Requirements:

  1. At least Bachelor's degree in Information Technology, Information Systems, electrical engineering, mechanical engineering or a related field.
  2. Certifications such as ITIL, Lean six sigma and PMP are a plus.
  3. Knowledge of Workday, ServiceNow is recommended.
  4. Knowledge of Compensation, Pension & Benefits topics and business processes is recommended.
  5. 5+ years of proven experience as an IT Service Manager or a similar role in HR domain.
  6. Excellent leadership, business stakeholder and team management skills.
  7. Excellent problem-solving skills, ability to troubleshoot / understand an issue promptly.
  8. Ability to work independently, collaboratively and thrive under pressure.
  9. Ability to articulate and express your ideas in a clear and simple way.
  10. Strong analytical and conceptual thinking.
  11. Good knowledge of data security and privacy regulations, particularly GDPR.
  12. Strong Customer, Team and Delivery focus.
  13. Strong sense of responsibility for end-to-end delivery.
  14. Fluency in English (written and spoken), solid working experience with geographically dispersed teams and cultural backgrounds.