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Hospitality Services Coordinator

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Warszawa, Mazovia, Polska JLL Pełny etat

About JLL

We are a multinational company that offers competitive salary and benefits packages, opportunities for professional development and career growth, a stimulating work environment, and a friendly and supportive company culture.

As a Workplace and Hospitality Ambassador, you will provide exceptional front-of-house services and support our workplace operations in Warsaw. This role combines concierge operations with general management responsibilities, ensuring a seamless and welcoming experience for all staff, visitors, and vendors.

Responsibilities:

  • Concierge Operations:
    • Provide a warm welcome and farewell to all staff, visitors, and vendors
    • Manage visitor registration, access passes, and meeting room scheduling
    • Oversee service requests for various workplace experience products and services
    • Maintain lobby and front desk areas in a neat and organized manner
    • Coordinate food and beverage, stationery, and IT services as required
    • Support large in-house events and emergency response requirements
  • General Management:
    • Implement industry best practices for operations
    • Manage and develop the operational team, including recruitment and performance management
    • Collaborate on developing and implementing workplace experience best practices
    • Support leadership and manage vendors as needed
  • Front-of-House Services:
    • Ensure meeting rooms, services, and public areas meet expected standards
    • Facilitate room set-ups, including moving flexible furniture
    • Provide information on available facilities and conduct tours when required
    • Maintain strong awareness of business activity and communicate updates to team members