Guest Service Professional
6 dni temu
Responsibilities:
- Register and assign rooms to guests, handling check-in and check-out processes efficiently
- Manage guest communications, including phone calls, emails, and in-person interactions
- Process payments, handle cash and credit transactions, and maintain accurate records
- Coordinate with housekeeping and other departments to ensure seamless guest experiences
- Monitor room availability, block rooms, and manage reservations
Qualifications:
- High school diploma or equivalent required; relevant education or experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Ability to work in a fast-paced environment with changing priorities and deadlines
Requirements:
- Ability to lift and move objects weighing up to 10 pounds frequently
- Basic computer knowledge, including Internet navigation, Microsoft Excel software, and Microsoft Word software
- Strong attention to detail and organizational skills
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