Credit and Collections Manager

5 dni temu

Warszawa, Mazovia, Polska Planet Pełny etat

About Us:

Planet is a dynamic technology company that is redefining the payments industry by focusing on customer experience. Our integrated solutions include payment processing, VAT refunds, dynamic currency conversion, and merchant services for the Retail and Hospitality sectors globally.

We have experienced rapid growth in recent years, expanding our services and global presence.

Supported by strong private equity investors, Advent International and Eurazeo, we possess the financial resources and expertise to grow our capabilities and reach through strategic acquisitions.

Our Goal:

We aim to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional customer experiences.

Your Key Responsibilities:

  • You will be responsible for generating and sending customer invoices, statements, and payment reminders in a timely manner.

  • Communicate with customers regarding outstanding invoices and payment discrepancies.

  • Investigate and resolve billing and payment issues, including chargebacks, disputes, and refunds.

  • Provide exceptional customer service by promptly responding to customer inquiries and resolving any issues related to accounts receivable.

  • Collaborate with the sales team and customer service department to address customer inquiries and resolve any issues impacting payment collection.

  • Monitor and reconcile customer accounts to ensure accuracy and prompt payment collection.

  • Manage internal escalation calls regarding outstanding balances with numerous stakeholders

  • Prepare and analyze accounts receivable aging reports to identify past due accounts and prioritize collection efforts.

  • Maintain up-to-date customer records with accurate billing and contact information.

  • Process and post customer payments, including checks, credit card payments, and electronic funds transfers.

  • Define and review the Accounts Receivable process and propose best practices.

  • Assist with month-end and year-end closing activities, including account reconciliations and financial reporting.

Requirements:

To excel in this role, you must be a team player and independent problem-solver. You should be curious and look to correct root causes to prevent future service and financial impact. You have a knack for numbers, are very outcome-oriented, and have strong prioritization skills.

  • Degree in accounting, finance, or a related field is required.

  • Proven experience with collections, invoicing, and/or accounts receivable is essential.

  • Proficiency in Microsoft Office applications, particularly Excel, is necessary.

  • You must demonstrate strong organizational skills and attention to detail with a dedication to accuracy.

  • You should be able to multi-task, work at a fast pace, and possess problem-solving skills.

  • A knowledge of industry-specific billing and invoicing processes is desirable.

  • An understanding of credit and collection practices and legal regulations is crucial.

  • You must be able to maintain confidentiality of sensitive financial information.

  • Fluency in multiple languages, with English being the primary language, is preferred.

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