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Enterprise Identity Cloud Success Strategist

1 tydzień temu

Warszawa, Mazovia, Polska Saviynt Pełny etat

Saviynt's mission is to power and protect the world at work. As a Customer Success Manager (IAM Practitioner), you will play a critical role in helping our customers achieve full business value from our Enterprise Identity Cloud.

About the Role

The successful candidate will have a deep understanding of customer's identity and access governance landscape and business challenges and advise on possible solutions delivered by the Saviynt product. You will serve as the primary point of contact for customers and develop excellent relationships up to customer's C-level executives.

Key Responsibilities
  • Participate with the Sales team to provide a strong customer-focused sales orientation and launch engagement process.
  • Develop and maintain an accurate account plan/success plan for each customer in the portfolio.
  • Monitor and identify utilization trends, provide recommendations based on risk and customers' needs.
  • Represent the customer in internal prioritization process.
  • Proactive preparation for important events such as go-lives, releases, etc.
Requirements
  • Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable.
  • Strong knowledge of cloud architecture as well as on-premise IT landscape.
  • Extensive experience in consulting and implementation of IT systems preferably cloud service and/or identity management.
  • Knowledge of security and compliance requirements.
  • Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging, and crisis management.
  • Team player.
  • Available to travel up to 20%.