Customer Success Manager

4 dni temu

Warszawa, Mazovia, Polska Saviynt Pełny etat
Customer Success Manager - French Speaking

2 weeks ago Be among the first 25 applicants

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

The Customer Success Manager (IAM Practitioner) will manage customer loyalty and adoption of Saviynt's innovative services and products using our customers' business objectives and priorities as the key driver. The Customer Success Manager will be responsible for driving customer success by providing customer advisory, adoption recommendations, opportunities for increased service and metrics analysis. The success of this role means higher customer happiness, retention, and expansion of Saviynt's business.

This role should be based in the UK or in Poland.

WHAT YOU WILL BE DOING
  • Serve as the primary point of contact for customers
  • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process
  • Develop excellent relationships up to customer's C-level executives
  • Develop a deep understanding of customer's identity and access governance landscape and business challenges and advise on possible solutions delivered by the Saviynt product
  • Develop trusting relationships with customers and executive sponsors to drive product adoption and ensure they achieve full business value
  • Partner with internal Saviynt teams to align product development and support activities with the customer's business case and strategy
  • Represent the customer in internal prioritization process.
  • Proactive preparation for important events (go-lives, releases, etc.)
  • Develop and maintain an accurate account plan / success plan for each customer in the portfolio
  • Develop and monitor key performance indicators and review monthly for necessary corrective actions
  • Monitor and identify utilization trends, provide recommendations based on risk and customers' needs
  • Plan education for customers on new features and releases
  • Manage renewal pipeline including potential at-risk customers to remediate and ensure a successful renewal
  • Assist with the management of delivery projects
  • Assist with transformation and process improvements across the organization
  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
WHAT YOU BRING
  • Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable.
  • Fluent in English and French
  • IAM practitioner
  • Have a can-do attitude
  • Previous experience within a customer success OR application portfolio management role within a SaaS organization
  • Hands-on knowledge and experience in Identity and Access Management (IAM) and Security space
  • Strong knowledge of cloud architecture as well as on-premise IT landscape
  • Extensive experience in consulting and implementation of IT systems preferably cloud service and/or identity management
  • Knowledge of security and compliance requirements
  • Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging, and crisis management
  • Team player
  • Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analysing Information, Developing Standards, Service Excellence
  • Proactivity, have a very strong what-could-go-wrong and how-to-avoid-it mindset
  • Available to travel up to 20%

We are not accepting applications from candidates based outside of the UK or Poland

If required for this role, you will:

  • Complete security & privacy literacy and awareness training during onboarding and annually thereafter
  • Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
    • Data Classification, Retention & Handling Policy
    • Incident Response Policy/Procedures
    • Business Continuity/Disaster Recovery Policy/Procedures
    • Mobile Device Policy
    • Account Management Policy
    • Access Control Policy
    • Personnel Security Policy
    • Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Software Development

#J-18808-Ljbffr

  • Customer Success Manager

    2 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    TN Poland is hiring a Customer Success Manager to oversee the delivery of exceptional customer experiences across all touchpoints. As the primary point of contact for customer interactions, you will be responsible for ensuring seamless service logistics operations and minimizing cancellation rates.The ideal candidate will possess:A deep understanding of...

  • Customer Success Manager

    4 godzin temu

    Warszawa, Mazovia, Polska Cisco Pełny etat

    Meet the TeamJoin our dynamic Customer Success team, where our mission is to help customers fully embrace Cisco technologies, ensuring they achieve maximum value and growth. We are dedicated to building strong relationships and driving success through collaboration and innovation.Your ImpactAs a Customer Success Manager, you will be pivotal in guiding...

  • Customer Success Manager

    4 dni temu

    Warszawa, Mazovia, Polska Saviynt Pełny etat

    Customer Success Manager - IAM/IGA - Poland2 days ago Be among the first 25 applicantsSaviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity...

  • Customer Success Manager

    2 dni temu

    Warszawa, Mazovia, Polska The Agents Agency Pełny etat

    About the Job:We are looking for a Customer Success Manager to join our team at The Agents Agency. As a Junior Sales Manager, you will play a vital role in driving our business growth in Poland.Key Responsibilities:Establish and maintain strong relationships with existing clients (B2B) to ensure excellent customer service and satisfaction.Identify and pursue...

  • Customer Success Manager

    3 dni temu

    Warszawa, Mazovia, Polska WealthArc Pełny etat

    WealthArc is a fast-growing platform for independent asset managers. Built on the latest technologies, it is the first Wealth Tech solution offered in a full SaaS model, with the goal of becoming the future data hub for wealth management and private banking.About the RoleWe are looking for an exceptional Customer Success Manager who is passionate about...

  • VIP Customer Success Manager

    27 minut temu

    Warszawa, Mazovia, Polska BrainRocket Limited Pełny etat

    We're BrainRocket – an international software development company with a dynamic team of professionals.As a Hungarian VIP Customer Success Manager, you'll be responsible for retaining VIP clients and increasing their lifetime value. Your tasks will include searching for solutions to customers' issues, analysing customer behaviour to provide personalized...

  • Customer Success Manager

    4 dni temu

    Warszawa, Mazovia, Polska Worldline Pełny etat

    Customer Success Manager (fixed-term contract)This is WorldlineWorldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses...

  • Customer Success Manager

    2 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Social network you want to login/join with:We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every...

  • Customer Success Manager, CEE/CIS Region

    29 minut temu

    Warszawa, Mazovia, Polska Risk Solution Group Pełny etat

    Customer Success Manager, CEE/CIS RegionRisk Solution Group is a leading provider of risk solutions, and we're looking for a skilled Customer Success Manager to join our team. In this role, you will be responsible for ensuring customer satisfaction and retention while driving business growth.About the Job:Ensure high customer retention and engagement by...

  • Customer Success Expert

    29 minut temu

    Warszawa, Mazovia, Polska Cisco Pełny etat

    Cisco Customer Success OverviewAt Cisco, our mission is to empower customers to achieve maximum value and growth with our technologies. As a Customer Success Manager, you will be pivotal in guiding customers to adopt and thrive with our solutions, helping them reach their business and technical goals.Your ImpactDrive software utilization to ensure value...

  • Customer Success Strategist

    1 tydzień temu

    Warszawa, Mazovia, Polska Zowie Pełny etat

    About ZowieAt Zowie, we're revolutionizing customer interactions with our AI-powered solutions. Our mission is to create a future where businesses and customers connect seamlessly, driven by instant, personalized experiences.We're leading the charge in this technological shift, partnering with top brands like True Classic, Decathlon, and InPost to deliver...

  • Customer Success and Renewals Manager

    6 dni temu

    Warszawa, Mazovia, Polska Strategy Pełny etat

    About the JobWe are seeking a highly motivated Customer Success and Renewals Manager to join our team at Strategy. In this role, you will be responsible for managing all aspects of the contract renewal process, including quoting, negotiated paperwork, customer PO/approval process, and follow-up on late payments.Key AccountabilitiesMonitor and track...

  • Customer Success Strategist

    5 dni temu

    Warszawa, Mazovia, Polska Saviynt Inc. Pełny etat

    Saviynt Inc. is a leading provider of Identity Authority solutions to power and protect the world at work.Job OverviewThe IAM Practice Manager - Customer Experience will be responsible for driving customer success by providing customer advisory, adoption recommendations, opportunities for increased service and metrics analysis.This role requires a strong...

  • Customer Success Director

    1 tydzień temu

    Warszawa, Mazovia, Polska Jitterbit Pełny etat

    Jitterbit empowers business transformation by automating critical processes for faster, more informed decision-making. We are the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey.Organizations worldwide rely on Jitterbit's...

  • Customer Success Advocate

    6 dni temu

    Warszawa, Mazovia, Polska Strategy Pełny etat

    Strategic RoleWe are seeking a highly skilled CUSTOMER SUCCESS ADVOCATE to join our team. As a key member of our customer success organization, you will play a critical role in driving revenue growth and expanding our customer base.The ideal candidate will have a strong background in sales, account management, and customer success, with a proven track record...

  • Customer Success Manager, Specialised Product Delivery

    6 dni temu

    Warszawa, Mazovia, Polska MasterCard Pełny etat

    Customer Success Manager, Specialised Product DeliveryCustomer Success Manager, Specialised Product DeliveryApply locations Warsaw, Poland time type Full time posted on Posted Yesterday job requisition id R-241347Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping...

  • Customer Success Manager

    3 dni temu

    Warszawa, Mazovia, Polska PayU Payments Private Limited Pełny etat

    About PayUPayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world, is redefining the way people buy and sell online for our 300,000+ merchants and millions of consumers.As a leading...

  • Customer Success Manager @

    2 tygodni temu

    Warszawa, Mazovia, Polska Railsware Pełny etat

    We're looking for an enthusiastic and responsible professional to join our team and provide customer support for Coupler.io. In this role, you'll be the main point of contact for customers, resolving requests and ensuring the best communication experience. Our products now have more than 2M+ signups and are constantly growing. Join the team of professionals...

  • Identity Manager Customer Success Lead

    6 dni temu

    Warszawa, Mazovia, Polska Saviynt Pełny etat

    Saviynt - A Platform as a Service CompanyWe are a high-growth company focused on Identity Authority to power and protect the world at work. Our mission is to provide a secure and compliant environment for our customers to thrive in.About the RoleThis is an exciting opportunity to join our team as an IAM Practice Manager - Customer Experience. You will be...

  • Digital Product Communication Manager/Customer Success Manager

    2 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Social network you want to login/join with:Digital Product Communication Manager/Customer Success Manager, WarsawClient:Procter & GambleLocation:Warsaw, PolandJob Category:OtherEU work permit required:YesJob Reference:01750ca85b27Job Views:22Posted:23.01.2025Expiry Date:09.03.2025Job Description:DescriptionWe are seeking a highly skilled...