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Customer Success Strategist
1 tydzień temu
About Zowie
At Zowie, we're revolutionizing customer interactions with our AI-powered solutions. Our mission is to create a future where businesses and customers connect seamlessly, driven by instant, personalized experiences.
We're leading the charge in this technological shift, partnering with top brands like True Classic, Decathlon, and InPost to deliver exceptional customer care. With strong traction in mid-market and enterprise segments, we're seeking an experienced Senior Customer Success Manager to join our team in Warsaw.
Key Responsibilities:- Plan and manage customer success across the entire post-sale journey, from onboarding through advocacy to renewal.
- Combine your knowledge of our platform with understanding of clients' organizations and key stakeholders to build excellent cooperation.
- Own revenue growth for assigned portfolios, identifying upsell opportunities while mitigating churn risks.
- Think strategically to establish satisfaction from using our platform, ensuring maximum ROI for clients.
- Act as a Customer Advocate within Zowie, collecting feedback and contributing to product roadmap development.
- Represent clients at company meetings and participate in customer meet-ups, sharing success stories with the Marketing Team.
- 4+ years of B2B customer-facing experience (min. mid-market, preferably international accounts)
- Hands-on experience working consultatively on SaaS solutions
- Exceptional verbal and written communication skills in English
- Track record of building successful client relationships with multiple stakeholders
- Self-awareness and drive to thrive in a fast-paced environment, constantly learning and growing
- Excellent project management and problem-solving skills, connecting with multiple stakeholders
- Analytical approach backed by digital technical skills and operational mindset
