Manager, Customer Success
3 tygodni temu
Manager, Customer Success page is loaded
Manager, Customer SuccessApply remote type Hybrid locations Warsaw time type Full time posted on Posted 2 Days Ago job requisition id JR-150321
Who are we?
Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try innovative approaches, and grow in new directions. Our culture is at the heart of our success, and it is our authentic, humble, gritty people who build The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.
Global Customer Care and Experience (GCCX) organization comprises several customer-facing and non-customer-facing functions, including Customer Success Managers (CSM). We continue to grow and evolve, and include many change initiatives impacting processes, tools, and globalization of roles and responsibilities. To ensure continued success, we are looking to hire a Manager for our GAM (Global Accounts) Customer Success Team.
The successful candidate will be responsible for the team driving Customer Success for our Strategic & Enterprise accounts. As a trusted partner, our CSMs manage ongoing customer relationships and serve as the primary point of contact throughout the customer journey, responsible for overall customer experience. The CSM Team are committed advocates for our customers, empowering them with the guidance and support they need to adopt and achieve value from Equinix, and as their Manager, you will play a pivotal lead role for the Team.
If you are someone who has solid people and coaching management experience, is adaptable and proactive, and looking to lead and grow a team of experts, then APPLY to join us today
Responsibilities
People Management
- Hires, onboards, and leads a team of CSMs to support our customers.
- Develops the team of CSMs to support our customers reactively and proactively in the scope of the CSM role.
- Takes appropriate action on Employee Satisfaction Surveys (Pulse).
Strategic Focus
- Ensures strategic alignment of the team with company and organizational priorities and goals.
- Creates and promotes a team environment that focuses on customer retention and growth (e.g., Success Leads).
- Drives and identifies initiatives that deepen the customer relationship (e.g., Customer Success Plans).
Collaboration
- Develops and builds strong partner relationships at a managerial level with Segment/Regional/Country Leaders, Sales, Data Center Management, Operations, and other cross-functional teams to raise awareness and drive resolution of customer-impacting issues.
Project Management
- Participates in/leads special projects and assists in designating work to the team.
Customer Management
- Develops relationships with key customer contacts.
- Serves as an escalation point internally and externally for issues.
- Keeps pulse of customers.
Account Alignment
- Creates account distribution and alignment to include alignment with customers, sales, geography, and tier.
- Manages and distributes workload across the team to achieve efficiency in driving customer satisfaction.
Service Improvement
- Participates in/leads team and stakeholders in service improvement initiatives.
- Creates/refines policies and procedures.
Resource Management (people, finances, etc.)
- Provides management updates on a variety of resource management KPIs. Is an escalation point for the team for solving resource/budgetary issues. Contributes to and/or is responsible for resource planning (people, finances, etc.) activities.
Qualifications
- Bachelor's degree in Business, Management, or related field. Advanced degree preferred.
- Fluent in English - written and verbal required.
- Proven years of Customer Success/Account Management experience.
- Proven years of management experience preferred.
- Excellent communication, active listening, and strategic questioning skills.
- Ability to analyze and utilize customer data to drive decision-making and strategy development.
- Must be able to travel both domestically and internationally.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
#J-18808-Ljbffr-
Customer Success Manager
1 tydzień temu
Warszawa, Mazovia, Polska Aleph Group, Inc Pełny etatSales RepresentativeWe are seeking an experienced Customer Success Manager to join our Sales – Snapchat team at Aleph Group, Inc. As a Customer Success Manager, you will be responsible for driving digital ad sales by developing and maintaining relationships with clients.You will identify new business opportunities and present tailored solutions to clients,...
-
Customer Success Manager
1 dzień temu
Warszawa, Mazovia, Polska RELX Pełny etatCustomer Success Manager\In this challenging and rewarding role, you will be responsible for ensuring customer satisfaction and retention. As a Customer Success Manager, you will work closely with customers to understand their needs and provide solutions that meet their expectations. This involves collaborating with cross-functional teams to resolve issues...
-
Senior Customer Success Manager
3 dni temu
Warszawa, Mazovia, Polska Equinix Pełny etatJob SummaryWe are seeking a Senior Customer Success Manager to join our Global Customer Care and Experience organization. As a key member of our team, you will be responsible for managing a portfolio of high-value customer relationships and delivering exceptional customer experiences.As a Senior Customer Success Manager, you will develop and implement...
-
Customer Success Manager
2 tygodni temu
Warszawa, Mazovia, Polska Jitterbit Pełny etatCustomer Success Manager (iPaaS Industry)Company DescriptionJitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future...
-
Customer Success Manager
3 tygodni temu
Warszawa, Mazovia, Polska Cisco Pełny etatMeet the TeamJoin our dynamic Customer Success team, where our mission is to help customers fully embrace Cisco technologies, ensuring they achieve maximum value and growth. We are dedicated to building strong relationships and driving success through collaboration and innovation.Your ImpactAs a Customer Success Manager, you will be pivotal in guiding...
-
Customer Success Manager
3 tygodni temu
Warszawa, Mazovia, Polska Saviynt Pełny etatCustomer Success Manager - French Speaking2 weeks ago Be among the first 25 applicantsSaviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity...
-
Customer Success Manager
3 tygodni temu
Warszawa, Mazovia, Polska Saviynt Pełny etatCustomer Success Manager - IAM/IGA - Poland2 days ago Be among the first 25 applicantsSaviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity...
-
Manager, Customer Success
2 tygodni temu
Warszawa, Mazovia, Polska Equinix, Inc. Pełny etatWho are we?Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...
-
Manager, Customer Success
3 dni temu
Warszawa, Mazovia, Polska Equinix Pełny etatWho are we?Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...
-
Customer Success Manager
3 tygodni temu
Warszawa, Mazovia, Polska Creatio Pełny etatWe are looking for a Customer Success Manager, who will be responsible for maintaining and developing customer relationships.Working on our team as a Customer Success Manager position involves:Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;Collecting feedback from customers about the...
-
Customer Success Manager
3 tygodni temu
Warszawa, Mazovia, Polska WealthArc Pełny etatWealthArc is a fast-growing platform for independent asset managers. Built on the latest technologies, it is the first Wealth Tech solution offered in a full SaaS model, with the goal of becoming the future data hub for wealth management and private banking.About the RoleWe are looking for an exceptional Customer Success Manager who is passionate about...
-
Customer Success Manager
1 dzień temu
Warszawa, Mazovia, Polska Creatio Pełny etatWe are looking for a Customer Success Manager for the SMB and Corp segment market to join our team.Working on our team as a Customer Success Manager position involves:Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;Collecting feedback from customers about the Creatio system and...
-
Customer Success Manager
2 tygodni temu
Warszawa, Mazovia, Polska Saviynt Pełny etatSaviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better...
-
Customer Success Manager
2 tygodni temu
Warszawa, Mazovia, Polska Zowie Pełny etatAbout Zowie:At Zowie, we're revolutionizing how businesses interact with their customers. We're creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences.We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading...
-
Warszawa, Mazovia, Polska MasterCard Pełny etatJob Title: Technical Customer Success Operations ManagerOverview:Dynamic Yield, by Mastercard is seeking a highly skilled and adaptable Technical Customer Success Operations Manager to support and streamline our customer success operations. The ideal candidate will have hands-on experience as an admin user with Support tools (example Zendesk or similar),...
-
Customer Success Platform Manager
6 dni temu
Warszawa, Mazovia, Polska MasterCard Pełny etatJob Description:We are looking for a talented Technical Customer Success Operations Manager to join our team. As a key member of our Customer Success organization, you will play a critical role in supporting the growth and success of our customers.In this role, you will be responsible for managing complex projects, breaking them down into achievable tasks,...
-
Customer Success Manager for Education
10 godzin temu
Warszawa, Mazovia, Polska Grammarly Pełny etatAbout the OpportunityWe are seeking a skilled Customer Success Manager to join our team, focusing on higher education accounts. As a key member of our customer success team, you will cultivate and maintain strong relationships with assigned education customers, ensuring high levels of value delivery and successful contract renewals.This role is instrumental...
-
Customer Success Manager Poland
2 tygodni temu
Warszawa, Mazovia, Polska PlanRadar Pełny etatPlanRadar is a leading platform for digital documentation, communication and reporting in construction, facility management and real estate projects. It enables customers to work more efficiently, enhance quality and achieve full project transparency. By improving collaboration and providing access to real-time data, PlanRadar's easy-to-use platform adds...
-
Customer Success Specialist
2 tygodni temu
Warszawa, Mazovia, Polska Nokia Pełny etatAt Nokia, we are committed to creating value for communication service providers and enterprise customers through innovative solutions.Our CNSS&C Market Services Europe organization has a unique opportunity for a talented individual to join our customer-centric technology team as a Technical Project Manager.You will be responsible for owning the technical...
-
Customer Success Strategist
3 dni temu
Warszawa, Mazovia, Polska Zowie Pełny etatAbout Zowie:We're revolutionizing how businesses interact with their customers through AI Agents. Our platform delivers instant, personalized, and exceptional customer service experiences.Leading consumer brands like Monos, Decathlon, and InPost trust our AI Agents to handle millions of conversations monthly. As a result, we're seeking a product-minded...
