Manager, Customer Success
4 dni temu
Who are we?
Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try innovative approaches, and grow in new directions. Our culture is at the heart of our success, and it is our authentic, humble, gritty people who build The Magic of Equinix. We share a real passion for winning and put the customer at the centre of everything we do.
Global Customer Care and Experience (GCCX) organization comprises several customer facing and non-customer facing functions to include Customer Success Managers (CSM). We continue to grow and evolve, and include many change initiatives impacting processes, tools and globalization of roles and responsibilities. To ensure continued success, we are looking to hire a Manager for our GAM (Global Accounts) Customer Success Team.
The successful candidate will be responsible for the team driving Customer Success for our Strategic & Enterprise accounts. As trusted partners, our CSMs manage ongoing customer relationships and serve as the primary point of contact throughout the customer journey, responsible for overall customer experience. The CSM Team are committed advocates for our customers, empowering them with the guidance and support they need to adopt and achieve value from Equinix and as their Manager, you will play a pivotal lead role for the Team.
If you are someone who has solid people and coaching management experience, adaptable and proactive and looking to lead and grow a team of experts then APPLY to join us today
Responsibilities
People Management- Hires, onboards and leads team of CSMs to support our customers
- Develops team of CSMs to support our customers reactively and proactively in the scope of the CSM role
- Takes appropriate action on Employee Satisfaction Surveys (Pulse)
- Ensures strategic alignment of team with Company and Org Priorities and Goals
- Creates and promotes a team environment that focuses on customer retention and growth (e.g. Success Leads)
- Drives and identifies initiatives that deepen the customer relationship (e.g. Customer Success Plans)
- Develops and builds strong partner relationships at a managerial level with Segment/Regional/Country Leaders, Sales, Data Center Management, Operations and other cross-functional teams to raise awareness and drive resolution of customer-impacting issues
- Participates/leads special projects and assists in designating work to team
- Develops relationships with key Customer Contacts
- Serves as an escalation point internally and externally for issues
- Keeps pulse of customers
- Creates account distribution and alignment to include alignment with Customers, Sales, Geography, Tier
- Manages and distributes workload across team to achieve efficiency in driving customer satisfaction
- Participates in/leads team and stakeholders in service improvement initiatives
- Creates/refines policies and procedures
- Provides management updates on a variety of resource management KPI's. Is an escalation point for the team for solving resource/budgetary issues. Contributes and/or is responsible for resource planning (people, finances etc.) activities
Qualifications
- Bachelor's degree in Business, Management, or related field. Advanced degree preferred
- Fluent English language - written and verbal required
- Proven years Customer Success/Account Management Experience
- Proven years of Management experience preferred
- Excellent communication, active listening and strategic questioning skills
- Ability to analyze and utilize customer data to drive decision-making and strategy development
- Must be able to travel both domestically and internationally
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
#J-18808-Ljbffr-
Customer Success Manager
7 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatTN Poland is hiring a Customer Success Manager to oversee the delivery of exceptional customer experiences across all touchpoints. As the primary point of contact for customer interactions, you will be responsible for ensuring seamless service logistics operations and minimizing cancellation rates.The ideal candidate will possess:A deep understanding of...
-
Manager, Customer Success
5 dni temu
Warszawa, Mazovia, Polska Equinix Pełny etatManager, Customer Success page is loadedManager, Customer SuccessApply remote type Hybrid locations Warsaw time type Full time posted on Posted 2 Days Ago job requisition id JR-150321Who are we?Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring...
-
Customer Success Manager
6 dni temu
Warszawa, Mazovia, Polska Cisco Pełny etatMeet the TeamJoin our dynamic Customer Success team, where our mission is to help customers fully embrace Cisco technologies, ensuring they achieve maximum value and growth. We are dedicated to building strong relationships and driving success through collaboration and innovation.Your ImpactAs a Customer Success Manager, you will be pivotal in guiding...
-
Customer Success Manager
1 tydzień temu
Warszawa, Mazovia, Polska Saviynt Pełny etatCustomer Success Manager - French Speaking2 weeks ago Be among the first 25 applicantsSaviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity...
-
Customer Success Manager
1 tydzień temu
Warszawa, Mazovia, Polska Saviynt Pełny etatCustomer Success Manager - IAM/IGA - Poland2 days ago Be among the first 25 applicantsSaviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity...
-
Customer Success Manager
7 dni temu
Warszawa, Mazovia, Polska The Agents Agency Pełny etatAbout the Job:We are looking for a Customer Success Manager to join our team at The Agents Agency. As a Junior Sales Manager, you will play a vital role in driving our business growth in Poland.Key Responsibilities:Establish and maintain strong relationships with existing clients (B2B) to ensure excellent customer service and satisfaction.Identify and pursue...
-
Customer Success Manager
5 dni temu
Warszawa, Mazovia, Polska Creatio Pełny etatWe are looking for a Customer Success Manager, who will be responsible for maintaining and developing customer relationships.Working on our team as a Customer Success Manager position involves:Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;Collecting feedback from customers about the...
-
Customer Success Manager
1 tydzień temu
Warszawa, Mazovia, Polska WealthArc Pełny etatWealthArc is a fast-growing platform for independent asset managers. Built on the latest technologies, it is the first Wealth Tech solution offered in a full SaaS model, with the goal of becoming the future data hub for wealth management and private banking.About the RoleWe are looking for an exceptional Customer Success Manager who is passionate about...
-
Global Customer Success Manager
4 dni temu
Warszawa, Mazovia, Polska Equinix, Inc. Pełny etatAbout the RoleAs a Global Customer Success Manager, you will be responsible for driving customer success for our Strategic & Enterprise accounts. You will serve as a trusted partner to our customers, managing ongoing relationships and acting as the primary point of contact throughout the customer journey.You will play a pivotal lead role in developing and...
-
Customer Success Manager
4 dni temu
Warszawa, Mazovia, Polska Saviynt Pełny etatSaviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better...
-
Customer Success Manager
5 dni temu
Warszawa, Mazovia, Polska Zowie Pełny etatAbout Zowie:At Zowie, we're revolutionizing how businesses interact with their customers. We're creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences.We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading...
-
Customer Success Manager Poland
8 godzin temu
Warszawa, Mazovia, Polska PlanRadar Pełny etatPlanRadar is a leading platform for digital documentation, communication and reporting in construction, facility management and real estate projects. It enables customers to work more efficiently, enhance quality and achieve full project transparency. By improving collaboration and providing access to real-time data, PlanRadar's easy-to-use platform adds...
-
VIP Customer Success Manager
6 dni temu
Warszawa, Mazovia, Polska BrainRocket Limited Pełny etatWe're BrainRocket – an international software development company with a dynamic team of professionals.As a Hungarian VIP Customer Success Manager, you'll be responsible for retaining VIP clients and increasing their lifetime value. Your tasks will include searching for solutions to customers' issues, analysing customer behaviour to provide personalized...
-
Customer Success Specialist
21 godzin temu
Warszawa, Mazovia, Polska Nokia Pełny etatAt Nokia, we are committed to creating value for communication service providers and enterprise customers through innovative solutions.Our CNSS&C Market Services Europe organization has a unique opportunity for a talented individual to join our customer-centric technology team as a Technical Project Manager.You will be responsible for owning the technical...
-
Senior Customer Success Manager
5 dni temu
Warszawa, Mazovia, Polska Zowie Pełny etatAbout Zowie:At Zowie, we're revolutionizing how businesses interact with their customers. We're creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences.We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading...
-
Customer Success Manager
1 tydzień temu
Warszawa, Mazovia, Polska Worldline Pełny etatCustomer Success Manager (fixed-term contract)This is WorldlineWorldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses...
-
Sr. Customer Success Manager
1 dzień temu
Warszawa, Mazovia, Polska Saviynt Inc. Pełny etatSaviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better...
-
Customer Success Manager
7 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatSocial network you want to login/join with:We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every...
-
Customer Success Manager, CEE/CIS Region
6 dni temu
Warszawa, Mazovia, Polska Risk Solution Group Pełny etatCustomer Success Manager, CEE/CIS RegionRisk Solution Group is a leading provider of risk solutions, and we're looking for a skilled Customer Success Manager to join our team. In this role, you will be responsible for ensuring customer satisfaction and retention while driving business growth.About the Job:Ensure high customer retention and engagement by...
-
Customer Success Expert
6 dni temu
Warszawa, Mazovia, Polska Cisco Pełny etatCisco Customer Success OverviewAt Cisco, our mission is to empower customers to achieve maximum value and growth with our technologies. As a Customer Success Manager, you will be pivotal in guiding customers to adopt and thrive with our solutions, helping them reach their business and technical goals.Your ImpactDrive software utilization to ensure value...
