Customer Success Manager
3 dni temu
We are looking for a Customer Success Manager for the SMB and Corp segment market to join our team.
Working on our team as a Customer Success Manager position involves:- Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
- Collecting feedback from customers about the Creatio system and satisfaction with the partner's implementation project solution;
- Developing and maintaining trusted relationships with key partners and their customers;
- Driving customer retention and renewals by building strong relationships;
- Collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.
- 3+ years of experience working with global SMB or Corporate segment customers;
- Experience in implementing/customizing corporate software;
- Excellent communication and presentation skills;
- Experience with CRM / ERP / Core systems;
- Experience in problem-solving, working with customer objections;
- Experience in conducting trainings and presentations;
- Understanding business needs with further translation into the requirements.
- The award-winning product (a Leader in Gartner Quadrants) to be proud of;
- A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
- Culture of genuine care, ownership, dedication, and high standards;
- A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
- Caring for your health: Creatio offers several options for medical insurance together with our medical partner;
- Creatio offers all team members competitive pay;
- Paid leave options for life-qualifying events, sicknesses, etc.;
- Nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.
We wholeheartedly believe in our values. They guide each decision we make, serving as the path we follow to achieve our goals.
One TeamRegardless of our location, we always work as one towards the same goal.
Genuine CarePassionStrive for excellenceGrow every day#J-18808-Ljbffr
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