Identity Manager Customer Success Lead

7 dni temu


Warszawa, Mazovia, Polska Saviynt Pełny etat
Saviynt - A Platform as a Service Company

We are a high-growth company focused on Identity Authority to power and protect the world at work. Our mission is to provide a secure and compliant environment for our customers to thrive in.

About the Role

This is an exciting opportunity to join our team as an IAM Practice Manager - Customer Experience. You will be responsible for managing customer loyalty and adoption of our innovative services and products using our customers' business objectives and priorities as the key driver.

The successful candidate will have excellent communication skills, including issue tracking, triaging, and crisis management. You will be a team player with a can-do attitude and a strong what-could-go-wrong mindset.

Key Responsibilities
  • Serve as the primary point of contact for customers
  • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process
  • Develop excellent relationships with customer's C-level executives
  • Develop a deep understanding of customer's identity and access governance landscape and business challenges and advise on possible solutions delivered by our product
  • Develop trusting relationships with customers and executive sponsors to drive product adoption and ensure they achieve full business value
  • Partner with internal teams to align product development and support activities with the customer's business case and strategy
Requirements
  • Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also valuable
  • Hands-on knowledge and experience in Identity and Access Management (IAM) and Security space
  • Fluent in English and French
  • Must have consulting experience from either a large/strategic consultancy or internal corporate consulting function
  • Must have strong knowledge and hands-on experience in Digital Identity technologies such as SailPoint, CyberArk, ForgeRock, Microsoft or Saviynt
  • Previous experience within a customer success OR application portfolio management role within a SaaS organization
  • Strong knowledge of cloud architecture as well as on-premise IT landscape


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