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1 tydzień temu
We are seeking an experienced Customer Success Manager to join our team at Saviynt, a leader in identity authority platforms. The ideal candidate will have a deep understanding of Identity and Access Management (IAM) and be able to drive customer loyalty and adoption of our innovative services and products.
This role will involve managing customer relationships, providing advisory services, and ensuring customers achieve full business value from our solutions. You will work closely with internal teams to align product development and support activities with customer business cases and strategies.
Key Responsibilities- Develop and maintain strong relationships with customers and executive sponsors, driving product adoption and ensuring successful outcomes.
- Serve as the primary point of contact for customers, providing exceptional service and support.
- Represent customer interests in internal prioritization processes, ensuring their needs are met and exceeded.
- Participate in sales engagement processes, providing customer-focused orientation and launch support.
- Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also valuable.
- Previous experience in a customer success or application portfolio management role within a SaaS organization.
- Strong knowledge of cloud architecture and on-premise IT landscapes.
- Excellent communication and issue tracking skills.
