Digital Product Communication Manager/Customer Success Manager

1 tydzień temu

Warszawa, Mazovia, Polska TN Poland Pełny etat

Social network you want to login/join with:

Digital Product Communication Manager/Customer Success Manager, Warsaw

Client:

Procter & Gamble

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

01750ca85b27

Job Views:

22

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Description

We are seeking a highly skilled Communication/Customer Success Manager to join our Digital IT Product team, responsible for developing and executing a comprehensive communication and activation strategy across our portfolio of digital IT products. Your primary focus will be on creating a seamless, holistic, and integrated customer experience across multiple products, driving user adoption, engagement, and retention. Additionally, you will play a key role in driving disruptive transformation through technology, data, processes, and people contexts, enabling our organization to stay ahead of the curve and achieve its strategic objectives.

Key Responsibilities:

  1. Develop and execute a comprehensive communication strategy that spans across our digital IT product portfolio, ensuring a cohesive and integrated customer experience.
  2. Collaborate with cross-functional teams, including product development, marketing, and customer success, to ensure alignment and effective communication.
  3. Conduct market research and competitor analysis to stay up-to-date on industry trends and best practices.

User Engagement and Activation:

  1. Design and implement activation campaigns that onboard new users, encourage user engagement, and drive retention across multiple products.
  2. Develop and execute A/B testing and experimentation plans to optimize user engagement and activation across the product portfolio.
  3. Collaborate with the product development team to identify and prioritize features that drive user engagement and activation across multiple products.

Content Creation:

  1. Develop high-quality content (blog posts, videos, social media posts, etc.) that showcases the value of our digital IT product portfolio and highlights the benefits of an integrated customer experience.
  2. Manage and maintain a content calendar that ensures consistent and timely publication of content across multiple products.
  3. Collaborate with subject matter experts to develop thought leadership content that positions our product portfolio as a leader in the industry.

Integrated Value Stream:

  1. Work closely with product owners and stakeholders to ensure that our communication and activation strategies align with the overall product roadmap and vision.
  2. Collaborate with customer success teams to ensure that our communication and activation strategies are informed by customer feedback and needs.

Disruptive Transformation:

  1. Collaborate with cross-functional teams to identify opportunities for disruptive transformation through technology, data, processes, and people contexts.
  2. Develop and execute plans to drive transformational change, leveraging digital technologies, data analytics, and process improvements to drive business outcomes.
  3. Work closely with stakeholders to ensure that transformational initiatives are aligned with business objectives and customer needs.

Metrics and Analytics:

  1. Track and analyze key metrics (e.g., user engagement, retention, conversion rates) across multiple products to measure the effectiveness of our communication and activation strategies.
  2. Use data and insights to inform and optimize our communication and activation strategies, ensuring a holistic and integrated customer experience.

Job Qualifications:

  1. 5+ years of experience in a communication or activation role, preferably in a digital product or technology company.
  2. Proven track record of developing and executing successful communication and activation strategies across multiple products.
  3. Strong understanding of digital marketing channels, including social media, email marketing, and content marketing.
  4. Excellent written and verbal communication skills.
  5. Ability to work in a fast-paced environment and adapt to changing priorities.
  6. Strong analytical and problem-solving skills, with experience working with data and metrics.
  7. Experience with project management tools and software.
  8. Strong collaboration and stakeholder management skills.

What we offer:

Responsibilities as of day 1. You will have project ownership and autonomy to deliver change and results from the beginning.

Dynamic and encouraging work environment. At P&G our employees are at the core, we value every individual and encourage initiatives, promoting agility and work/life balance.

Continuous mentoring, you will work with hardworking people and receive ongoing coaching and mentoring from your line manager and other colleagues. Corporate and functional training will enable you to succeed and develop from day one.

Industry Certifications (ITIL, DevOps, MS portfolio etc), full additional benefit program like private health care, P&G Dynamic Living programs like sport cards, in-office fitness center, PG stock options, saving plans, lunch subsidy, regular salary increases and possible promotions, flexible work arrangements, mentoring programs & trainings.

Who we are:

P&G was founded over 180 years ago as a simple soap and candle company. Today, we are the world's largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We've spanned three centuries thanks to three simple ideas: leadership, innovation, and citizenship. The insight, innovation and passion of hardworking teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment We commit to provide you with equal opportunities in employment We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At P&G #weseeequal

We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience.

Job Schedule:

Full time

Job Number:

R000111772

Job Segmentation:

Experienced Professionals (Job Segmentation)

#J-18808-Ljbffr

  • Customer Success Manager

    1 tydzień temu

    Warszawa, Mazovia, Polska Saviynt Pełny etat

    Customer Success Manager - French Speaking2 weeks ago Be among the first 25 applicantsSaviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity...

  • Customer Success Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska Saviynt Pełny etat

    Customer Success Manager - IAM/IGA - Poland2 days ago Be among the first 25 applicantsSaviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity...

  • Customer Success Manager

    5 dni temu

    Warszawa, Mazovia, Polska Saviynt Pełny etat

    Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better...

  • Manager, Customer Success

    6 dni temu

    Warszawa, Mazovia, Polska Equinix Pełny etat

    Manager, Customer Success page is loadedManager, Customer SuccessApply remote type Hybrid locations Warsaw time type Full time posted on Posted 2 Days Ago job requisition id JR-150321Who are we?Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring...

  • Customer Success Manager

    6 dni temu

    Warszawa, Mazovia, Polska Creatio Pełny etat

    We are looking for a Customer Success Manager, who will be responsible for maintaining and developing customer relationships.Working on our team as a Customer Success Manager position involves:Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;Collecting feedback from customers about the...

  • Customer Success Manager, Specialised Product Delivery

    2 tygodni temu

    Warszawa, Mazovia, Polska MasterCard Pełny etat

    Customer Success Manager, Specialised Product DeliveryCustomer Success Manager, Specialised Product DeliveryApply locations Warsaw, Poland time type Full time posted on Posted Yesterday job requisition id R-241347Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping...

  • Customer Success Manager

    6 dni temu

    Warszawa, Mazovia, Polska Zowie Pełny etat

    About Zowie:At Zowie, we're revolutionizing how businesses interact with their customers. We're creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences.We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading...

  • Customer Success Manager

    8 godzin temu

    Warszawa, Mazovia, Polska Jitterbit Pełny etat

    Customer Success Manager (iPaaS Industry)Company DescriptionJitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future...

  • Customer Success Manager Poland

    1 dzień temu

    Warszawa, Mazovia, Polska PlanRadar Pełny etat

    PlanRadar is a leading platform for digital documentation, communication and reporting in construction, facility management and real estate projects. It enables customers to work more efficiently, enhance quality and achieve full project transparency. By improving collaboration and providing access to real-time data, PlanRadar's easy-to-use platform adds...

  • Customer Success Manager

    7 dni temu

    Warszawa, Mazovia, Polska Cisco Pełny etat

    Meet the TeamJoin our dynamic Customer Success team, where our mission is to help customers fully embrace Cisco technologies, ensuring they achieve maximum value and growth. We are dedicated to building strong relationships and driving success through collaboration and innovation.Your ImpactAs a Customer Success Manager, you will be pivotal in guiding...

  • Sr. Customer Success Manager

    2 dni temu

    Warszawa, Mazovia, Polska Saviynt Inc. Pełny etat

    Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better...

  • Senior Customer Success Manager

    6 dni temu

    Warszawa, Mazovia, Polska Zowie Pełny etat

    About Zowie:At Zowie, we're revolutionizing how businesses interact with their customers. We're creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences.We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading...

  • Manager, Customer Success

    5 dni temu

    Warszawa, Mazovia, Polska Equinix, Inc. Pełny etat

    Who are we?Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...

  • Customer Success Manager

    1 tydzień temu

    Warszawa, Mazovia, Polska WealthArc Pełny etat

    WealthArc is a fast-growing platform for independent asset managers. Built on the latest technologies, it is the first Wealth Tech solution offered in a full SaaS model, with the goal of becoming the future data hub for wealth management and private banking.About the RoleWe are looking for an exceptional Customer Success Manager who is passionate about...

  • Global Customer Success Manager

    5 dni temu

    Warszawa, Mazovia, Polska Equinix, Inc. Pełny etat

    About the RoleAs a Global Customer Success Manager, you will be responsible for driving customer success for our Strategic & Enterprise accounts. You will serve as a trusted partner to our customers, managing ongoing relationships and acting as the primary point of contact throughout the customer journey.You will play a pivotal lead role in developing and...

  • Digital Product Manager

    5 dni temu

    Warszawa, Mazovia, Polska SAP SE Pełny etat

    Digital Transformation SpecialistThe Digital Platforms team at SAP SE is seeking a skilled Product Manager to lead the development, optimization, and management of our public facing digital platforms.This role offers a unique opportunity to be part of a dynamic and innovative team shaping the future of digital experiences. You'll lead impactful projects,...

  • Customer Centric Product Manager

    5 dni temu

    Warszawa, Mazovia, Polska Worldline Pełny etat

    Join the Worldline Team: Shape the Future of PaymentsSenior Product ManagerAs a Senior Product Manager at Worldline, you will have the opportunity to work on exciting projects that shape the future of payments and transactions worldwide. With a strong focus on innovation and customer experience, you will lead initiatives that drive growth and...

  • Digital Product Development Manager

    5 dni temu

    Warszawa, Mazovia, Polska Reckitt Benckiser LLC Pełny etat

    Digital Strategy and TransformationAs an IT&D Business Analyst, Creative Tech, you will be at the forefront of digital transformation. You will support the Product Manager in developing and executing product strategy, leveraging your analytical skills to drive business growth and improve product adoption.Skills and QualificationsStrong analytical and...

  • Digital Product Lead

    2 dni temu

    Warszawa, Mazovia, Polska Dbmk Pełny etat

    We're Dbmk, a forward-thinking company seeking a seasoned Product Manager to lead our digital product development and growth efforts.About the JobThis is a unique opportunity to shape the direction of our products and contribute to their success. As a Product Manager, you'll be responsible for driving the product vision, working closely with cross-functional...

  • Client Success Manager

    6 dni temu

    Warszawa, Mazovia, Polska One Hour Heating & Air Conditioning of O'Fallon, MO Pełny etat

    We are seeking a dedicated Client Success Manager to join our Business Development department at Your Personal AI. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients to ensure their satisfaction and success with our products and services.Work closely with clients to understand their needs...