Technical Support Specialist with German Language Skills

2 tygodni temu


Katowice, Silesia, Polska Antal Sp. z o.o. Pełny etat

Technical Support Specialist with German Language Skills

We are seeking a highly skilled Technical Support Specialist with German language skills to join our team at Antal Sp. z o.o. This role will involve providing technical support to customers, resolving application and product issues, and working with our Visualization Software team to develop and implement software solutions.

Main Responsibilities:

  • Provide technical support to internal and external customers, including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
  • Work with our Visualization Software team to develop and implement software solutions.
  • Create and publish knowledgebase articles to assist customers with technical issues.
  • Provide exceptional customer service from inception to resolution for each issue.
  • Communicate with customers via phone, Submit a Question (SAQ), or Chat Support.

Requirements:

  • Bachelor's Degree in Electrical/Electronics or Computer Engineering, Computer Science, Information Systems.
  • Fluent in German and English.
  • Good knowledge of the product range and applications of industrial automation in connection with software solutions and IT systems.
  • Knowledge of VMWare, Windows Servers, Ethernet networking, HMI systems, IIS, SQL.
  • Communicative and team-oriented personality.
  • Soft skills of empathetic listening and patience.
  • Nice to have: knowledge of PLCs.

Additional Information:

  • International team in a stable and growing company.
  • Ethical company with a culture of diversity, equality, and inclusion.
  • Flexible work schedule, with the option to work from home or in the office in Katowice.

To learn more about Antal, please visit www.antal.pl



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