Technical Support Specialist with German Language Skills
2 tygodni temu
Technical Support Specialist with German Language Skills
We are seeking a highly skilled Technical Support Specialist with German language skills to join our team at Antal Sp. z o.o. This role will involve providing technical support to customers, resolving application and product issues, and working with our Visualization Software team to develop and implement software solutions.
Main Responsibilities:
- Provide technical support to internal and external customers, including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
- Work with our Visualization Software team to develop and implement software solutions.
- Create and publish knowledgebase articles to assist customers with technical issues.
- Provide exceptional customer service from inception to resolution for each issue.
- Communicate with customers via phone, Submit a Question (SAQ), or Chat Support.
Requirements:
- Bachelor's Degree in Electrical/Electronics or Computer Engineering, Computer Science, Information Systems.
- Fluent in German and English.
- Good knowledge of the product range and applications of industrial automation in connection with software solutions and IT systems.
- Knowledge of VMWare, Windows Servers, Ethernet networking, HMI systems, IIS, SQL.
- Communicative and team-oriented personality.
- Soft skills of empathetic listening and patience.
- Nice to have: knowledge of PLCs.
Additional Information:
- International team in a stable and growing company.
- Ethical company with a culture of diversity, equality, and inclusion.
- Flexible work schedule, with the option to work from home or in the office in Katowice.
To learn more about Antal, please visit www.antal.pl
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