Technical Support Specialist with German Language Skills
3 tygodni temu
Job Title: Technical Support Specialist with German Language Skills
We are seeking a highly skilled Technical Support Specialist with German language skills to join our team at Antal Sp. z o.o. This role will involve providing technical support to customers, creating knowledgebase articles, and working with our Visualization Software team.
Main Responsibilities:
- Provide technical support to internal and external customers, including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
- Work with our Visualization Software team to resolve customer issues and improve our software solutions.
- Create and publish knowledgebase articles to help customers troubleshoot and resolve issues.
- Provide exceptional customer service from inception to resolution for each issue.
Requirements:
- Bachelor's Degree in Electrical/Electronics or Computer Engineering, Computer Science, Information Systems.
- Fluent in German and English.
- Very good knowledge of the product range and applications of industrial automation in connection with software solutions and IT systems.
- Knowledge of VMWare, (Windows Servers), Ethernet networking, HMI systems, IIS, SQL.
- Communicative and team-oriented personality.
- Soft skills of empathetic listening and patience.
Additional Information:
- International team in a stable and growing company.
- Ethical company with a culture of diversity, equality, and inclusion.
- Hybrid work model, with three days of office work per week.
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