Technical Support Specialist with German Language Skills

3 tygodni temu


Katowice, Silesia, Polska Antal Sp. z o.o. Pełny etat

Job Title: Technical Support Specialist with German Language Skills

We are seeking a highly skilled Technical Support Specialist with German language skills to join our team at Antal Sp. z o.o. This role will involve providing technical support to customers, creating knowledgebase articles, and working with our Visualization Software team.

Main Responsibilities:

  • Provide technical support to internal and external customers, including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
  • Work with our Visualization Software team to resolve customer issues and improve our software solutions.
  • Create and publish knowledgebase articles to help customers troubleshoot and resolve issues.
  • Provide exceptional customer service from inception to resolution for each issue.

Requirements:

  • Bachelor's Degree in Electrical/Electronics or Computer Engineering, Computer Science, Information Systems.
  • Fluent in German and English.
  • Very good knowledge of the product range and applications of industrial automation in connection with software solutions and IT systems.
  • Knowledge of VMWare, (Windows Servers), Ethernet networking, HMI systems, IIS, SQL.
  • Communicative and team-oriented personality.
  • Soft skills of empathetic listening and patience.

Additional Information:

  • International team in a stable and growing company.
  • Ethical company with a culture of diversity, equality, and inclusion.
  • Hybrid work model, with three days of office work per week.


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