Technical Support Specialist with German Language Skills

21 godzin temu


Katowice, Silesia, Polska Antal Sp. z o.o. Pełny etat
Job Title: Technical Support with German

Antal Sp. z o.o. is seeking a highly skilled Technical Support Specialist with German language skills to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers, resolving application and product issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Provide technical support to internal and external customers, including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
  • Work as a team member of our Visualization Software team, utilizing leading FactoryTalk OperationSuite software.
  • Create and publish knowledgebase articles to aid in customer support.
  • Provide exceptional customer service from inception to resolution for each issue, primarily through phone, Submit a Question (SAQ), or Chat Support.
Requirements:
  • Bachelor's Degree in Electrical/Electronics or Computer Engineering, Computer Science, Information Systems.
  • Fluent in German and English.
  • Excellent knowledge of the product range and applications of industrial automation in connection with software solutions and IT systems.
  • Knowledge of VMWare, Windows Servers, Ethernet networking, HMI systems, IIS, SQL.
  • Strong communication and team-oriented personality.
  • Soft skills of empathetic listening and patience.
  • Nice to have: knowledge of PLCs.
Additional Information:
  • International team in a stable and growing company.
  • Ethical company with a culture of diversity, equality, and inclusion.
  • Standard working hours: Monday to Friday, 8 am – 5 pm, with hybrid work options.

To learn more about Antal, please visit our website.



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