Technical Support Specialist

3 godzin temu

Katowice, Silesia, Polska Statscore sp.z.o.o. Pełny etat
About Statscore

We are a leading company in the sports industry, providing innovative products and services to help sports enthusiasts, media, and betting organizations achieve their goals. Our mission is to connect people through sports and create a better world for sports enthusiasts every day.

Job Description

We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support Representative. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and assistance. Your responsibilities will include responding to customer inquiries, resolving issues, and providing timely and accurate information.

Key Responsibilities
  • Respond to customer inquiries via text in a timely and professional manner.
  • Assist customers in troubleshooting issues and provide effective solutions.
  • Ensure customer satisfaction by addressing their needs and concerns.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Collaborate with cross-functional teams to resolve complex customer problems.
  • Stay up-to-date with product knowledge and industry trends to provide accurate information to customers.
  • Escalate unresolved issues to appropriate teams and follow up as needed.
  • Provide feedback and suggestions for process improvements to enhance the customer experience.
  • Meet individual and team targets for response time, resolution, and customer satisfaction.
Requirements
  • Experience in customer support, operations, or trading from a B2B sports betting provider.
  • Excellent communication skills, both verbal and written.
  • Strong knowledge of the sports betting industry.
  • Strong problem-solving and critical-thinking abilities.
  • Empathy and patience when dealing with customer concerns.
  • Ability to work well under pressure and in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Proficiency in using customer support software and tools.
  • Ability to adapt to changing priorities and handle multiple tasks simultaneously.
  • Positive attitude and a genuine desire to help customers.
  • Flexibility to work in shifts, including weekends and holidays, as needed.
What We Offer
  • Annual performance bonus.
  • Private medical care.
  • Life insurance.
  • Lunch cards.
  • Sport cards.
  • Professional training & courses + English language courses.
  • Integration events, family picnics.
  • Additional days off for: birthdays, volunteer work.
  • Employee referral program.
  • Fruits / coffee / tea / drinks.
  • Fun office activities in our leisure zone such as: table football, play station, board games, darts.
  • Welcome pack.
  • All the equipment you need (laptop, extra-monitor, headphones), you only have to bring your talent.
  • Salary ranges: 4 500 - 6 500 PLN gross UoP or 6 500 - 8 000 PLN gross UoP.
Recruitment Process

There are 2 short stages ahead of you:

  • Screening - phone call (15 min. in Polish).
  • Second interview – video call with Hiring Manager (60 min. in English).

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