Automation Support Specialist
2 dni temu
At Rockwell Automation, we're committed to helping manufacturers be more productive, sustainable, and agile. As a Technical Support Engineer, you'll play a critical role in delivering exceptional customer experiences by troubleshooting and solving complex product issues in English and Spanish.
Evaluate and approve operational quality of system equipment by asking related questions, serving as a company liaison to customers for multiple topics focused on PLCs, Switches, Industrial Communications, and HMIs.
Key Responsibilities:
- Resolve customer issues via phone, chat, or email.
- Manage projects for customer satisfaction.
- Lead and support team members.
- Communicate effectively with customers and management.
- Maintain adherence to company policies.
Requirements:
- 2+ years in automation.
- English and Spanish proficiency.
- Strong communication skills.
- Knowledge of industrial automation, especially Motion and Drives.
- Ability to troubleshoot effectively.
- Independent work capability.
- Technical degree.
Core Competencies:
- Professional and technical expertise.
- Effective collaboration.
- Clear communication.
- Value addition for customers and partners.
- Results-driven and productivity-focused.
- Contributes to company growth.
Our Benefits:
- Life insurance.
- Private medical care.
- Lunch Card.
- Funding on the MyBenefit platform.
- Annual bonus.
- Christmas and holiday allowance from the Company Social Benefits Fund.
- Co-financing for training.
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