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SAS Technical Support Specialist

1 tydzień temu

Warszawa, Mazovia, Polska Experis ManpowerGroup Pełny etat

Discover a challenging role as an SAS Technical Support Specialist with Experis ManpowerGroup.

About the Role:

We are seeking a skilled professional to provide technical support for SAS users, serving as the primary point of contact and ensuring seamless issue resolution.

Key Responsibilities:

  • Frequent monitoring of SAS support requests
  • Prompt communication with users on request status and updates
  • Accurate tracking of open requests
  • Creative documentation and task creation
  • Providing expert technical support to SAS users, including new account requests
  • Sharing updates and changes, directory creation
  • Support in implementing user training
  • Performing system testing and validation

Requirements:

  • Strong experience in technical support (communication, issue tracking, and resolution)
  • In-depth knowledge of the SAS System, including SAS Grid, Base SAS, SAS/Stat, SAS/Graph, datasets, and macros (SAS programming not required but familiarity with SAS code and troubleshooting is expected)
  • Experience with Linux for making accounts, user groups, files, directories, permissions, and using command line tools
  • Nice to have familiarity with basic Linux scripting, including Bash and Python
  • Nice to have familiarity with SDLC and software validation

Your Expertise:

  • 3-5 years of experience in technical support
  • 3+ years of experience with the SAS System
  • 3+ years of experience using Linux
  • Well-organized with an innate sense of prioritization across complex environments
  • Curious, collaborative, and eager to learn
  • Fluent in English and willing to work in an English-speaking global team

Our Offer:

  • B2B cooperation via Experis
  • 100% remote work
  • Abundant development opportunities and access to modern technology
  • Multisport Card
  • Life insurance
  • Medicover