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SAS Technical Support Specialist
1 tydzień temu
Discover a challenging role as an SAS Technical Support Specialist with Experis ManpowerGroup.
About the Role:
We are seeking a skilled professional to provide technical support for SAS users, serving as the primary point of contact and ensuring seamless issue resolution.
Key Responsibilities:
- Frequent monitoring of SAS support requests
- Prompt communication with users on request status and updates
- Accurate tracking of open requests
- Creative documentation and task creation
- Providing expert technical support to SAS users, including new account requests
- Sharing updates and changes, directory creation
- Support in implementing user training
- Performing system testing and validation
Requirements:
- Strong experience in technical support (communication, issue tracking, and resolution)
- In-depth knowledge of the SAS System, including SAS Grid, Base SAS, SAS/Stat, SAS/Graph, datasets, and macros (SAS programming not required but familiarity with SAS code and troubleshooting is expected)
- Experience with Linux for making accounts, user groups, files, directories, permissions, and using command line tools
- Nice to have familiarity with basic Linux scripting, including Bash and Python
- Nice to have familiarity with SDLC and software validation
Your Expertise:
- 3-5 years of experience in technical support
- 3+ years of experience with the SAS System
- 3+ years of experience using Linux
- Well-organized with an innate sense of prioritization across complex environments
- Curious, collaborative, and eager to learn
- Fluent in English and willing to work in an English-speaking global team
Our Offer:
- B2B cooperation via Experis
- 100% remote work
- Abundant development opportunities and access to modern technology
- Multisport Card
- Life insurance
- Medicover
