Content Strategist for Technical Documentation

3 dni temu


Warszawa, Polska Optiveum Pełny etat
Job Description

As a Senior Writer at Optiveum, you will play a crucial role in driving the development of technical documentation that meets the needs of our clients. Our team is responsible for creating high-quality content that supports key insurance processes.

With 20 years of experience in the SaaS industry, we offer a comprehensive software package that supports policies, claims, reinsurance, and payments. We are renowned for our cutting-edge solutions, which we configure and tailor to meet the specific needs of our clients.

Our company is undergoing a large technological transformation, building a competence center in Warsaw. We are moving towards a Cloud Native, multi-tenant platform to modernize our infrastructure. This presents an exciting opportunity for innovation and growth.

Key Responsibilities:
  • Develop and own the definition and delivery of larger Technical Communication projects within a Product Area.
  • Operate and drive multiple documentation tracks concurrently across multiple products as a documentation owner and/or lead.
  • Provide big picture analysis and recommendations, identifying potential project risks and process improvements.
  • Manage scope and alignment across other documentation tracks where applicable.
  • Analyze user feedback and activity to iterate and improve documentation.
  • Discuss and clarify Technical Communication release requirements.
  • Facilitate discussions with multi-disciplinary audiences to gain input on a direction.
  • Coach and mentor junior team members on process and skill development.
Requirements:
  • 5+ years of experience in technical communication with products in software, SaaS or Configuration type products in an agile environment.
  • Strong portfolio showcasing high-quality technical documentation.
  • Experience owning the definition and delivery of larger Technical Communication projects.
  • Basic HTML, Microsoft SharePoint, Visio and Visual Studio Online/Azure Dev Ops skills.
  • Experience with content management systems and version control systems.
  • Proficiency in creating and maintaining documentation standards and guidelines.
  • Experience facilitating discussions with multi-disciplinary audiences.
  • Experienced with estimating documentation requirements.
  • Strong understanding of technical communication principles.
  • Excellent communication and presentation skills.
Work Environment:

The role is fully remote from Poland. You have the option to choose between B2B cooperation or Job Agreement (umowa o pracę). The salary range is 16,000-20,000 PLN per month, paid holidays included.


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