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Client Operations Specialist

1 tydzień temu


Gdańsk, Pomerania, Polska TN Poland Pełny etat
About the Role

The Client Success and Support Representative will serve as the primary resource for sales and account management teams to understand content/product offerings, business policies, order processing, credits, and procedures.

Responsibilities include permission prospective clients for trials, completing and updating regulatory documentation for governmental clients, supporting administrative tasks relating to order fulfilment, inputting billing information into relevant systems, escalating and following up on client's billing and invoicing issues, maintaining client data in relevant systems, ensuring pipeline accuracy, engaging with the Commercial Policy team to support contract fulfilment and compliance, providing training to customers on our platform and their subscribed service, interacting with customers and providing analytics on their usage data, sharing and translating best practices and knowledge related to new products, platform tips, sales process best practices, and checking with vendors to confirm all details and ensure that any required documentation is completed accurately.