Service Operations Specialist

2 dni temu


Gdańsk, Pomerania, Polska Cargotec Oyj Pełny etat

Cargotec Oyj is a pioneering company, setting the industry standard for innovation and customer satisfaction.

We are seeking a highly skilled Service Operations Specialist to join our team. In this role, you will be responsible for managing warranty claims efficiently, collaborating with various stakeholders, and contributing to the continuous improvement of our warranty processes.

Main Responsibilities:
  • Oversee and coordinate maintenance contracts for customer equipment in the SAP system
  • Process contracts and oversee the order fulfilment cycle internally and externally
  • Coordinate and process warranty claims between the dealer network and factories
  • Support the equipment handover process and coordinate logistics
  • Collaborate with sales representatives, customers, vendors, and internal stakeholders to execute sales operations smoothly
  • Identify process improvement opportunities and support implementation
  • Provide excellent customer service and find ways to improve the experience
  • Execute defined KPI targets


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