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Aviation Customer Service Expert

3 tygodni temu


Katowice, Silesia, Polska Convergys Pełny etat

We are seeking a multinational contact centre agent to join our team in Katowice. As a member of our team, you will be responsible for providing exceptional customer service to clients across the globe.

We specialize in creating exceptional customer experiences and driving digital transformation for some of the world's biggest and best companies. Our benefits package includes attractive salary, performance bonuses and rewards, fully-paid training, and more.

We are an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

Main Responsibilities:
  • Providing customer service to clients via phone, email, or chat.
  • Resolving customer complaints and issues in a timely and professional manner.
  • Working collaboratively with colleagues to achieve team goals.
  • Maintaining accurate records of customer interactions.
Requirements:
  • Degree in a related field or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • High level of accuracy and attention to detail.