Senior Ivalua Operations Manager
3 dni temu
We are seeking a highly experienced Senior Ivalua Operations Manager to join our Service Delivery Management team in Krakow or Gliwice. This is a long-term cooperation opportunity with a competitive rate of up to PLN 210/hour depending on experience.
Job DescriptionThe successful candidate will be responsible for managing relationships with service providers, ensuring compliance with defined contracts, and delivering high-quality services to our clients. Key responsibilities include:
- Main point of contact for the service provider or external FTEs responsible for application maintenance.
- Compliance with SLAs and KPIs.
- Creation and analysis of dashboards related to services provided by the supplier.
- Verification of tool usage compliance and optimization of the budget related to supplier services.
To succeed in this role, you should have:
- At least 2 years of experience with Ivalua as a Technical consultant.
- Experience with management tasks such as change/budget/incident/delivery management.
- Strong knowledge of ITIL principles and certification.
The estimated salary for this position is PLN 190,000 - PLN 210,000 per year, depending on experience.
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