Aktualne oferty pracy związane z Junior IT Support Engineer Role - Gdańsk, Pomerania - TN Poland

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    Gdańsk, Pomerania, Polska State Street Pełny etat

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    4 tygodni temu

    Gdańsk, Pomerania, Polska WIPRO IT SERVICES POLAND Sp. z o.o. Pełny etat

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    4 tygodni temu

    Gdańsk, Pomerania, Polska WIPRO IT SERVICES POLAND Sp. z o.o. Pełny etat

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Junior IT Support Engineer Role

1 tydzień temu

Gdańsk, Pomerania, Polska TN Poland Pełny etat

TN Poland is seeking a talented Junior IT Support Engineer to join our team. As a Shopify Technical Support Representative, you will be responsible for providing exceptional technical support to clients using Shopify.

Responsibilities:
  • Provide first-level technical support via phone, email, or chat;
  • Focus on resolving critical issues affecting the customer experience, particularly those impacting checkout or store access;
  • Respond promptly and professionally to incoming alerts and issues;
  • Escalate complex issues to higher-level teams when necessary and follow up until resolution;
  • Conduct postmortem analysis and follow up with involved teams;
  • Log all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system;
  • Identify and escalate recurring or systematic issues to improve overall customer experience;
  • Collaborate with team members and actively contribute to knowledge-sharing initiatives;
  • Maintain a positive and professional attitude while providing exceptional customer service.

Essential Requirements:

  • 2+ years of experience in Shopify;
  • Previous experience in customer service or technical support is desirable but not mandatory for entry-level candidates;
  • Strong problem-solving and analytical skills with attention to detail;
  • Good communication skills, both verbal and written;
  • Basic understanding of computer systems, networks, software applications, and hardware components;
  • Familiarity with ticketing systems (Jira);
  • Ability to work independently and efficiently, while also being a team player;
  • Flexibility to work in 12-hour shifts, including weekends and holidays, as part of a 24/7 support operation;
  • Patience, empathy, and a customer-first mindset to ensure customer satisfaction;
  • Willingness to continuously learn and adapt to new technologies and procedures;
  • Upper-Intermediate English level.