Application Support Engineer

3 tygodni temu


Gdańsk, Pomerania, Polska WIPRO IT SERVICES POLAND Sp. z o.o. Pełny etat

technologies-expected : VB.NET SQL responsibilities : Proficient in Spanish & English and good communication with the Business users Quickly understand the application knowledge and transition from the current team members and ramp-up shortly L2 Support for incidents, service request and enhancements with strong technical and functional expertise in the applications being supported RCA for technical issues, analyze and troubleshoot problems and come up with best possible remediation of problems Interact with customers on reported issues and manage customer expectations Communicate with other parts of the team and third-party suppliers to ensure business needs are met, for example (but not limited to) the triage and management of tickets and coordination of the upgrade of third-party software Identify operational improvements and report it to Support lead / regional tower lead Maintain CI/CD pipelines and automated deployment tools from a support perspective Support Engineers will also support testing activities by creating test data and executing test cases as required Technical skills required include, but are not limited to the following: Visual Basic, .Net, SQL Server offered : Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria) Premium medical services for employees and family members (Luxmed) Life & Disability Insurance for employees and family members (Generali) Profitable Voluntary Pension Fund Social Fund benefits: holiday bonuses, kindergarten allowances, etc. Integration and cultural events for employees Reward and recognition programs for high performers Employee Referral bonuses Relocation assistance: accommodation, travel, and other covered expenses Friendly and inclusive company culture benefits : sharing the costs of sports activities private medical care life insurance remote work opportunities flexible working time fruits retirement pension plan no dress code coffee / tea holiday funds redeployment package employee referral program Multisport Card



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