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Customer Service Expertise Specialist

1 tydzień temu


Warszawa, Mazovia, Polska Macmillan Education Pełny etat

We are looking for a Customer Service Expertise Specialist to join our Macmillan Education team. As a key member of our operations department, you will play a critical role in ensuring the efficient service of CEE customers' orders.

Main Responsibilities:
  1. Managing customer orders from receipt to shipment, including entering, validating, and releasing orders in the system.
  2. Resolving customer order discrepancies to prepare orders for downstream fulfilment activities.
  3. Collaborating with the warehouse team to supervise the fulfilment and shipping process.
  4. Providing regular updates to the CEE Sales Team on order execution and submitting SAP reports as required.
  5. Ensuring compliance with company procedures and protocols when processing orders with special requirements.
  6. Coordinating the work of Freshdesk for the CEE region and monitoring commercial data in SAP.

Excellent communication skills and attention to detail are essential for this role.