Experienced Customer Service Specialist

6 dni temu

Warszawa, Mazovia, Polska PayU Payments Private Limited Pełny etat

About PayU Payments Private Limited

We're a global fintech investor focused on creating a world without financial borders, where everyone can prosper. Our mission is to give people in high-growth markets the financial services and products they need to succeed.

Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online.

Job Role:

We're seeking a dedicated Customer Service Specialist who will provide top-notch service to Romanian-speaking customers in Romanian, utilizing various communication channels including phone, live chat, and email within the CRM system.

Key Responsibilities:

  • Providing ongoing customer support, managing incoming calls, and resolving problems via email while utilizing the CRM system.
  • Registration and escalation of issues to relevant operational departments.
  • Daily collaboration with internal teams.
  • Ensuring the highest level of service to business customers.
  • Contributing to initiatives aimed at enhancing customer service quality.

Essential Requirements:

  • Fluent Romanian and English language proficiency.
  • Background in customer service or back-office administration.
  • Solid understanding of MS Excel.
  • Exceptional communication skills, adaptability, and ability to thrive in a dynamic environment.
  • Capacity to establish strong relationships and prioritize tasks effectively.
  • CRM software experience.
  • Familiarity with the payment industry.

What We Offer:

  • Opportunity to work in a global fintech organization.
  • Full-time employment under a contractual agreement.
  • Employee benefits, including a flexible compensation package through the MyBenefit system.
  • An array of training programs.
  • A supportive team culture.
  • Flexible work arrangements post-probationary period.

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