Remote Support Technician

2 tygodni temu


Gdańsk, Pomerania, Polska Arla Global Shared Services Sp. z o.o. Pełny etat

Arla Global Shared Services Sp. z o.o. is expanding its Service Desk team and seeks a Remote Support Technician to provide critical support services to our colleagues on the Danish line.

You'll be responsible for providing 1st and 1.5-level support for all systems and devices, conducting remote troubleshooting through SCCM, and guiding end-users through the problem-solving process. Additionally, you'll identify opportunities for process improvements and recommend enhancements to our support services.

This role involves collaborating with the team to prioritize and manage multiple open tickets, analyzing common reported incidents, escalating unresolved issues, and maintaining accurate records in our ITSM tool.

To succeed in this position, you'll need exceptional technical expertise, outstanding communication and interpersonal skills, and a passion for delivering top-notch support services. If you're eager to join a dynamic team and contribute to our mission, we welcome your application.



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