Incident Response Strategist

2 tygodni temu


Kraków, Lesser Poland ESTARTA POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

ESTARTA POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ is seeking a skilled Incident Response Strategist to join its team. As an Incident Manager, you will play a vital role in ensuring the swift resolution of incidents with minimal impact on business operations.

Key Responsibilities:
  • Taking charge of the full incident lifecycle, from identification to resolution, while maintaining close communication with stakeholders.
  • Identifying and analyzing recurring issues to implement effective solutions that prevent future incidents.
  • Continuously exploring ways to improve processes and elevate service quality through proactive problem management.
  • Buidling strong relationships with key stakeholders and delivering exceptional customer service by understanding their needs and expectations.

The ideal candidate will have excellent knowledge of English, both spoken and written, as well as strong business communication and problem-solving skills. Previous experience in Incident Management, preferably with ITIL certification, is highly desirable. Additionally, the ability to work under time pressure and maintain high levels of availability for evening and night shifts is essential.

We offer a competitive salary of approximately €50,000 - 65,000 per year, depending on experience, plus benefits including private healthcare, trainings, multisport activities, flexible schedule, and remote work options. We believe in providing our employees with a healthy work-life balance and opportunities for growth and development.

If you are a motivated and detail-oriented individual who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity. Please submit your application, highlighting your relevant experience and skills, for consideration.



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