Operations Support Specialist
1 dzień temu
We're looking for a skilled Live Operations Specialist to join our team. As a key member of our operations team, you'll play a crucial role in ensuring our couriers can deliver orders efficiently and effectively.
Your primary responsibility will be to provide remote support to our couriers, helping them navigate any challenges they may face on the road. This could include issues with damaged orders, roadblocks, or inclement weather. You'll need to be able to think on your feet and come up with creative solutions to these problems.
In addition to your problem-solving skills, you'll also be responsible for:
- Working closely with internal stakeholders to ensure seamless communication and collaboration;
- Tracking deliveries on our platform to optimize delivery times;
- Following our automatic order distribution system;
- Communicating with couriers and customers via chat or phone.
We're seeking someone with excellent communication skills, both written and verbal. Prior customer service or operations experience is a plus, but not required. You'll need to be able to multitask, prioritize tasks, and work well under pressure. A flexible schedule and ability to work on shifts is also a must.
We offer a competitive salary, hybrid working model, and a strong focus on personal development. You'll also have access to a budget for ordering lunches, private healthcare, and a sports card.
Why Join Us?At Just Eat Takeaway, we're passionate about delivering exceptional customer experiences. Our team is ambitious, growing, and always looking for ways to improve. If you're motivated, eager to learn, and thrive in a fast-paced environment, we'd love to hear from you.
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