Customer Service Representative with German Language Expertise

4 tygodni temu

Warszawa, Mazovia, Polska Medtronic Pełny etat

Careers that Change Lives
At Medtronic, we're committed to providing exceptional customer service and support to our customers. As a Customer Service Representative with German Language expertise, you'll play a critical role in delivering timely and accurate operational support to our customers. You'll work closely with our Regional Offices and Medtronic Sales Force to provide high-quality standard support services, leveraging your knowledge of Medtronic products, tools, processes, and policies to resolve customer issues and contribute to our company goals in customer satisfaction.

A Day in the Life
• Process Order Entry (e.g. automated, manual): creation in SAP, price & availability, billing, sample & demo orders, archiving etc.
• Handle all incoming orders covering the OE processes in a timely manner.
• Ensure CRM tool is enriched with relevant customer specificities.
• Act effectively to resolve various issues in cooperation with supervisor/coordinator and other team members if required.
• Contribute to Customer Complaint Management – performing root cause analysis, apply corrective and/or preventive action, communication with supervisor at team level.
• Actively participate in department/organization projects or initiatives, which may lead solution development for one of the areas.
• Liaise closely with other departments to coordinate efficient and timely processing of shipments and delivery.
• Maintain professional communication with internal stakeholders to provide high-quality service to customers.
• Actively participate in the team's and organization's daily life to build close professional relationships with co-workers.

Must Haves
• Bachelor Education
• Computer literate
• English language skills at B2 level, both spoken and written
• German language skills at B1 level, both spoken and written
• Solution driven & Customer focused, ability to adopt methods to achieve targets to overcome roadblocks
• Team player, able to work independently
• Flexible

Nice to Haves
• Italian or French language – nice to have
• Experience with SAP

We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Hybrid work
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Skills Lab
• Employee Assistance Program and Recognize (our global recognition program)

Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

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