User Research Operations Specialist

2 tygodni temu


Warszawa, Mazovia, Polska Docplanner Pełny etat

Job Title: User Research Operations Specialist

About the Role:

We are seeking a highly skilled User Research Operations Specialist to join our team at Docplanner. As a User Research Operations Specialist, you will be responsible for partnering with our Research team, Product Design, and Product Management to ensure the efficient execution of research projects.

Key Responsibilities:

  • Partner with researchers to understand their study objectives, determine participant criteria, select sourcing methods, and manage logistics for participant recruitment.
  • Develop and implement effective recruitment strategies, ensuring coordination across internal stakeholders.
  • Collaborate with Legal, Security, and Finance teams to refine research tools and processes, ensuring compliance with best practices and managing multiple projects simultaneously.
  • Oversee the acquisition and maintenance of research tools and manage multiple projects simultaneously.
  • Update the knowledge base, enhancing discoverability of insights and structuring research repository strategies.

Requirements:

  • 2+ years of experience in research operations, project management, or related roles, in Product or Customer Success teams.
  • Proven ability to establish and lead effective participant recruitment processes, ensuring a positive participant experience.
  • Experience collaborating with Legal, Security, and Finance teams for tool procurement and privacy compliance.
  • Familiarity with common UX Research tools and vendor management.
  • Have experience growing a knowledge management database.
  • Strong project management, organizational, and communication skills.
  • Experience conducting basic data analysis and customer segmentation to support researchers.
  • Proficiency in English, plus one or more of our languages: Portuguese, Spanish, Polish, Italian, or German.

What We Offer:

  • A salary adequate to your experience and skills, with a transparent salary range.
  • Share options plan after 6 months of working with us.
  • Remote or hybrid work model with a hub in Warsaw.
  • Flexible working hours, with most meetings taking place weekly.
  • 21/26 days of paid time off, depending on your contract.
  • Additional paid day off on your birthday or work anniversary.
  • Private healthcare plan with iFeel, a technological platform for mental wellness.
  • Free English classes.


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