User Research Operations Specialist
2 tygodni temu
Job Title: User Research Operations Specialist
About the Role:
We are seeking a highly skilled User Research Operations Specialist to join our team at Docplanner. As a User Research Operations Specialist, you will be responsible for partnering with our Research team, Product Design, and Product Management to ensure the efficient execution of research projects.
Key Responsibilities:
- Partner with researchers to understand their study objectives, determine participant criteria, select sourcing methods, and manage logistics for participant recruitment.
- Develop and implement effective recruitment strategies, ensuring coordination across internal stakeholders.
- Collaborate with Legal, Security, and Finance teams to refine research tools and processes, ensuring compliance with best practices and managing multiple projects simultaneously.
- Oversee the acquisition and maintenance of research tools and manage multiple projects simultaneously.
- Update the knowledge base, enhancing discoverability of insights and structuring research repository strategies.
Requirements:
- 2+ years of experience in research operations, project management, or related roles, in Product or Customer Success teams.
- Proven ability to establish and lead effective participant recruitment processes, ensuring a positive participant experience.
- Experience collaborating with Legal, Security, and Finance teams for tool procurement and privacy compliance.
- Familiarity with common UX Research tools and vendor management.
- Have experience growing a knowledge management database.
- Strong project management, organizational, and communication skills.
- Experience conducting basic data analysis and customer segmentation to support researchers.
- Proficiency in English, plus one or more of our languages: Portuguese, Spanish, Polish, Italian, or German.
What We Offer:
- A salary adequate to your experience and skills, with a transparent salary range.
- Share options plan after 6 months of working with us.
- Remote or hybrid work model with a hub in Warsaw.
- Flexible working hours, with most meetings taking place weekly.
- 21/26 days of paid time off, depending on your contract.
- Additional paid day off on your birthday or work anniversary.
- Private healthcare plan with iFeel, a technological platform for mental wellness.
- Free English classes.
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