User Research Operations Specialist
3 tygodni temu
Empowering Patients through Human-Centered Research
Company Description
MioDottore is a leader in the healthcare industry, empowering patients and healthcare professionals through innovative solutions. Our mission is to make healthcare experiences more human-centered and efficient.
Job Summary
We are seeking a highly skilled User Research Operations Specialist to join our team. As a key member of our Research Operations team, you will partner with researchers, product designers, and product managers to ensure the efficient execution of research projects.
Responsibilities
- Partner with researchers to understand study objectives, determine participant criteria, select sourcing methods, and manage logistics for participant recruitment.
- Develop and implement effective recruitment strategies, ensuring coordination across internal stakeholders.
- Collaborate with Legal, Security, and Finance teams to refine research tools and processes, ensuring compliance with best practices and managing multiple projects simultaneously.
- Oversee the acquisition and maintenance of research tools and manage multiple projects simultaneously.
- Update the knowledge base, enhancing discoverability of insights and structuring research repository strategies.
Requirements
- 2+ years of experience in research operations, project management, or related roles, in product or customer success teams.
- Proven ability to establish and lead effective participant recruitment processes, ensuring a positive participant experience.
- Experience collaborating with Legal, Security, and Finance teams for tool procurement and privacy compliance.
- Familiarity with common UX Research tools and vendor management.
- Experience growing a knowledge management database.
- Strong project management, organizational, and communication skills.
- Experience conducting basic data analysis and customer segmentation to support researchers.
- Proficiency in English, plus one or more of our languages: Portuguese, Spanish, Polish, Italian, or German.
What We Offer
- A salary adequate to your experience and skills, with a transparent career ladder to explain your growth within the company.
- Flexible working hours and a 100% remote-friendly work model, ensuring you can work from anywhere.
- 21/26 days of paid time off, depending on your contract.
- Additional paid day off on your birthday or work anniversary, allowing you to celebrate your achievements.
- A comprehensive private healthcare plan for you and your family.
- Multisport card co-financing for access to sports facilities across Poland.
- Access to a technological platform for mental wellness, offering online psychological support and counseling.
- Free English classes to support your personal and professional growth.
About MioDottore
We are a diverse group of over 400 people working together to build innovative solutions for the healthcare industry. Our team is committed to making healthcare experiences more human-centered and efficient, and we believe that our employees are the key to achieving this mission.
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