User Research Operations Specialist

1 dzień temu

Warszawa, Mazovia, Polska Docplanner Pełny etat

Job Description

As a User Research Operations Specialist, you will be working closely with the Research team, Product Design, and Product Management to ensure the efficient execution of research projects. Your focus will be on optimizing participant recruitment, managing research operations, and collaborating with cross-functional teams to support research initiatives.

Your Responsibilities

  • Partner with researchers to understand their study objectives, determine participant criteria, select sourcing methods, and manage logistics for participant recruitment.
  • Develop and implement effective recruitment strategies ensuring coordination across internal stakeholders.
  • Collaborate with Legal, Security, and Finance teams to refine research tools and processes, ensure compliance with best practices, and manage vendor relationships.
  • Oversee the acquisition and maintenance of research tools and manage multiple projects simultaneously.
  • Update the knowledge base, enhancing discoverability of insights and structuring research repository strategies.

Qualifications

  • 2+ years of experience in research operations, project management, or related roles, in Product or Customer Success teams.
  • Proven ability to establish and lead effective participant recruitment processes ensuring a positive participant experience.
  • Experience collaborating with Legal, Security, and Finance teams for tool procurement and privacy compliance.
  • Familiarity with common UX Research tools and vendor management.
  • Have experience growing a knowledge management database.
  • Strong project management, organizational, and communication skills.
  • Experience conducting basic data analysis and customer segmentation to support researchers.
  • Proficiency in English and one or more of the following languages: Portuguese, Spanish, Polish, Italian, or German.

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