User Research Operations Specialist
7 dni temu
Company Overview
We are a healthcare technology company, Docplanner, dedicated to improving patient care and doctor-patient relationships. Our mission is to provide innovative solutions for the healthcare industry.
Salary
A competitive salary of $60,000 - $100,000 per year will be provided based on experience and qualifications, with opportunities for career growth and advancement.
Job Description
About the Role
As a User Research Operations Specialist at Docplanner, you will partner with our Research team, Product Design, and Product Management to ensure the efficient execution of research projects. Your focus will be on optimizing participant recruitment, managing research operations, and collaborating with cross-functional teams to support research initiatives.
Your Responsibilities
- Partner with researchers to understand their study objectives, determine participant criteria, select sourcing methods, manage logistics for participant recruitment.
- Develop and implement effective recruitment strategies ensuring coordination across internal stakeholders.
- Collaborate with Legal, Security, and Finance teams to refine research tools and processes, ensure compliance with best practices, manage, and maintain research infrastructure.
- Oversee the acquisition and maintenance of research tools and manage multiple projects simultaneously.
- Update the knowledge base enhancing discoverability of insights and structuring research repository strategies.
Required Skills and Qualifications
- 2+ years of experience in research operations, project management or related roles, in Product or Customer Success team.
- Proven ability to establish and lead effective participant recruitment processes ensuring a positive participant experience.
- Experience collaborating with Legal, Security, and Finance teams for tool procurement and privacy compliance.
- Familiarity with common UX Research tools and vendor management.
- Have experience growing a knowledge management database.
- Strong project management, organizational, and communication skills.
- Experience conducting basic data analysis and customer segmentation to support researchers.
- Proficiency in English (minimum intermediate level) plus one or more of our languages: Portuguese, Spanish, Polish, Italian, or German.
Benefits
- Remote or hybrid work model with a hub in Warsaw.
- Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly).
- 21/26 days of paid time off (depending on your contract).
- Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate).
- Private healthcare plan with iFeel, a technological platform for mental wellness offering online psychological support and counseling.
- Free English classes.
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