Customer Service Expert with German, English and Polish Support
2 tygodni temu
We are Worldline, innovators at the heart of the global payments technology industry. Our purpose is to shape how the world pays and gets paid.
With a strong focus on continuous improvement, we're always looking for new and innovative ways to enhance quality, reduce costs, and grow customer satisfaction. We're now seeking an organized and process-driven Premium Customer Service Specialist to join our international team in Warsaw.
Day-to-Day Responsibilities:
- Contract Management: Set up and maintain merchant contracts of new and existing customers in our systems.
- Customer Support: Provide telephone and email support for customer service, including financial queries.
- Product Knowledge: Answer product questions and provide answers to basic technical inquiries.
- Request Processing: Independently process various requests from customers, partners, and third parties according to SLAs and quality requirements.
- System Updates: Update systems to reflect contract changes, including activating new services and updating customer status.
- Operational Implementation: Actively support the operational implementation of new products and services, participate in projects, and cooperate with teams.
- Recurring Tasks: Execute recurring tasks such as money return, OTP-queues, and statistics.
- Critical Issue Resolution: Resolve and follow up on customer issues, escalating to technical support teams when necessary.
About You:
- You have experience in customer care.
- You possess strong client focus and good communication skills.
- Your German, English, and Polish language skills are professional-level in speaking and writing.
- You exhibit problem-solving, analytical, and troubleshooting abilities.
Why Work with Us?
- Be part of a company that's guided by a strong purpose and recognized as one of the most sustainable companies worldwide.
- Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career.
- Enjoy private medical care, life insurance, lunch reimbursement, travel reimbursement, and attractive bonuses.
Shape Your Future:
We're on an exciting journey toward the next frontiers of payments technology, and we seek individuals with a can-do attitude and a hunger to learn and grow. With our empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career – wherever you decide to go.
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