Customer Service Expert with German, English and Polish Support

2 tygodni temu


Warszawa, Mazovia, Polska Worldline Pełny etat

We are Worldline, innovators at the heart of the global payments technology industry. Our purpose is to shape how the world pays and gets paid.

With a strong focus on continuous improvement, we're always looking for new and innovative ways to enhance quality, reduce costs, and grow customer satisfaction. We're now seeking an organized and process-driven Premium Customer Service Specialist to join our international team in Warsaw.

Day-to-Day Responsibilities:

  • Contract Management: Set up and maintain merchant contracts of new and existing customers in our systems.
  • Customer Support: Provide telephone and email support for customer service, including financial queries.
  • Product Knowledge: Answer product questions and provide answers to basic technical inquiries.
  • Request Processing: Independently process various requests from customers, partners, and third parties according to SLAs and quality requirements.
  • System Updates: Update systems to reflect contract changes, including activating new services and updating customer status.
  • Operational Implementation: Actively support the operational implementation of new products and services, participate in projects, and cooperate with teams.
  • Recurring Tasks: Execute recurring tasks such as money return, OTP-queues, and statistics.
  • Critical Issue Resolution: Resolve and follow up on customer issues, escalating to technical support teams when necessary.

About You:

  • You have experience in customer care.
  • You possess strong client focus and good communication skills.
  • Your German, English, and Polish language skills are professional-level in speaking and writing.
  • You exhibit problem-solving, analytical, and troubleshooting abilities.

Why Work with Us?

  • Be part of a company that's guided by a strong purpose and recognized as one of the most sustainable companies worldwide.
  • Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career.
  • Enjoy private medical care, life insurance, lunch reimbursement, travel reimbursement, and attractive bonuses.

Shape Your Future:

We're on an exciting journey toward the next frontiers of payments technology, and we seek individuals with a can-do attitude and a hunger to learn and grow. With our empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career – wherever you decide to go.



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