Global Payments Professional with German, English and Polish Expertise
1 tydzień temu
About the Role
We are seeking a skilled Global Payments Professional to join our international team in Warsaw. This is an exciting opportunity to work with our global accounts and be part of a company that shapes how the world pays and gets paid.
Key Responsibilities
- Set up and maintain merchant contracts for new and existing customers in our systems;
- Provide top-notch telephone and email support for customer service including financial queries;
- Answer product questions and provide solutions to basic technical inquiries;
- Independently process various requests from customers, partners, and third parties according to our SLA's and quality standards;
- Update systems to reflect contract changes, including activating new services and modifying customer status;
- Support the operational implementation of new products and services, collaborate on projects;
- Execute recurring tasks (e.g., Money Return, OTP-Queues, and Statistics);
- Resolve and follow up on customer issues escalating to technical support teams as needed;
The Ideal Candidate
- You have experience in Customer Care;
- You possess strong client focus and effective communication skills;
- Your German, English, and Polish skills are at a professional level in speaking and writing;
- Problem-solving, analytical, and troubleshooting skills are essential;
What We Offer
- A dynamic work environment with opportunities to learn and grow;
- Private Medical Care;
- Life insurance;
- Lunch and Travel reimbursement;
- Attractive bonuses;
About Us
We are Worldline, a leading provider of payment and transactional services. Our mission is to shape the evolution of payments technology and make a positive impact on society. With a strong purpose to do good, we strive to be a top 1% sustainable company worldwide. Join us in our journey toward the next frontiers of payments technology and accelerate your career with our global team of innovators.
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